Customer Support Representative

2 weeks ago


Maldon, United Kingdom Glen Callum Associates Full time

Job Ref:
3996KB

**Location**:
Ideal location - Maldon, Chelmsford, Witham, Braintree, Harlow, Great Dunmow, Bishop’s Stortford, Halstead, Colchester, Romford, Basildon, Southend-on-Sea, Brentwood,

Location Category:
South East South London Home Counties East Anglia

Job Category:
Admin / IT Jobs Language Jobs Operations / Supply Jobs

**Salary**:
Salary starting from £24,000 + + 3% bonus + 25 days holiday (+ bank holidays) + life assurance + pension + health shield

**Customer Support Representative - French speaking**

A **Customer Support Representative **is required to join a leading **technology provider **with the aim of **strengthening customer relationships** and providing **1**st** and 2**nd** line support** to clients in **English and French**.

**This is a hybrid role with 2 days per week in the office, the rest from home.**
- Ideal location - _Maldon, Chelmsford, Witham, Braintree, Harlow, Great Dunmow, Bishop’s Stortford, Halstead, Colchester, Romford, Basildon, Southend-on-Sea, Brentwood, _
- Salary starting from £24,000 + + 3% bonus + 25 days holiday (+ bank holidays) + life assurance + pension + health shield_
- The Role_
- Ensure quality support to customers in line with defined SLA’s.
- Take **1**st** line** responsibility for **troubleshooting** issues that arise.
- Liaise with the wider team to ensure issues more complex are resolved.
- Communicate key dates to customers including release schedules, test periods, etc.
- Undertake ongoing **process improvements** to increase the effectiveness of the helpdesk.
- Maintain and develop **work instructions** for all productionised processes.
- Take responsibility for ensuring scheduled processes run correctly.
- Development and maintenance of **release notes**, **user guides** and provide **translations** when required.
- Assist in the management and delivery of product training and training materials.
- Production of statistical reports for internal and external purposes.
- Proven experience in a **customer support**, **customer helpdesk** or telephone-based **customer service** role is required.
- A **‘people person’** that can quickly and effectively become a **trusted partner** to customers.
- First-class **interpersonal** and **communication** skills are a must for this role.
- Strong **Microsoft Office **skills.

**_ JOB REF 3996KB Customer Support / Helpdesk Representative - French language_**

Glen Callum Associates are a leading automotive recruitment consultancy with a vast amount of experience of operating within the automotive sector on a Global scale.



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