Technical Integration Consultant
2 weeks ago
Technical Integration Consultant
Up to £45,000 - Hybrid working
This role boasts an opportunity to be part of a business hailed as one of the 'most exciting FinTech's in the North' (with an award to prove it), whose product, which offers payment solutions, is aimed at primarily E-Commerce brands. Currently at a pivotal stage in their development as a business, having grown significantly over the last 18 months, joining the team now would no doubt provide you with unlimited room to progress and contributions to developing both the business, and your own skillset.
The role itself:
You would stand firmly between the 2nd line support team, and the client themselves, ironing out any issues with the software or general expectations of the client. Technically, good knowledge of SQL, and a general understanding of 2nd Line Support and ticketing systems, would be necessary for this role. You would be tasked with running demos, to showcase to clients how the software would be incorporated into their business model, and would need to be confident speaking to people, and in your deliverance of the company's product. The company is based in the City Centre of Manchester, right by Piccadilly station, and would want you to be in the office 3 days per week.
What you'll do:
- Deliver demos of the product, as well as offering technical or product-based advice when queries arise from the client.
- Be the first port of call when it comes to the integration of new clients, ensuring smooth onboarding, and responding to technical API integration queries.
- Collaborate with, assist and mentor the 1st and 2nd line support teams, intervening when necessary to directly escalate more complex issues directly to the Chief Operating Officer.
- Report directly to the clients both virtually and in person.
- Proficient in SQL, report writing would be a bonus
- Understanding of or previous experience in a 2nd line role.
- Excellent communication skills, able to present yourself, and the product, confidently to a wide range of people.
- Able to manage multiple tasks and projects simultaneously, whilst also being able to effectively prioritise workload in order of importance.
- Familiarity with web/mobile based product development, and understanding of the typical technological makeup of high-volume websites.
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