Order Processor

An exciting opportunity has arisen to work for a well-established and successful organisation in Telford. Framexpress is Shropshire’s leading PVCu window and door manufacturer.

The workload of the ordering processing department is varied and requires strong product knowledge, technical ability, and attention to detail.

The primary responsibilities of an Order Processor are:

- To be responsible for the processing of orders/quotes from our client/customer database and ensure the accurate input onto Window Designer
- To ensure the provision of a quality service which provides for the order being manufactured and delivered in line with the customer order date
- To respond to customer telephone enquiries, ensuring an excellent level of customer service and support is provided
- To develop and maintain excellent working relationships with internal and external clients, including customers, suppliers, and other departments
- To liaise with own, other internal departments and external supplier regarding any special part of the order which may require purchasing, for example shaped frames and any extra components
- To liaise with other departments to ensure orders are fulfilled accurately and on time
- Any other duties requested by the Company

**Person Attributes**
- Experienced in the window industry, processing window orders and quotes
- Be confident and organised with excellent communication skills and the ability to communicate effectively at all levels
- The drive, ambition, and determination to develop their technical knowledge of the products we supply and manufacture
- Be able to receive and process orders quickly and efficiently with the ability to prioritise your workload and meet the deadlines set
- Good IT skills with a working knowledge of Microsoft Office and Window Designer;
- Good problem-solving skills with the ability to work under pressure and demonstrate effective time management
- A willingness to undertake further training with the ability to implement learning into your daily work.
- The flexibility to work in a fast-paced environment and aspiration to work with a supportive and friendly team.

Working hours: Monday to Thursday 8:00am - 5:00pm and Friday's 9:00am - 4:00pm with Saturday mornings on a rota basis (approximately 1 every eight weeks).

**Job Types**: Full-time, Permanent

**Benefits**:

- On-site parking

Schedule:

- Day shift

COVID-19 considerations:
Our approach to Covid-19 has been in accordance with Government and Industry Guidelines and we continue to review any changes to this Guidance to ensure our staff and site visitors remain safe.

Work Location: One location