Customer Support Executive

3 weeks ago


Norwich, United Kingdom Agency Express Full time

**Agency Express, the UK’s largest supplier of estate agency board services, are looking to expand their established support team.**

**Working Hours**: Monday-Friday 8.30 to 17.00

**Holiday**: 20 days holiday + bank holidays

**Salary**: Commensurate with experience

**Job Overview**

The Junior Support Executive will work collaboratively with the Agency Express Head Office team to provide a high standard of customer service, both to our franchise network & our customer base as well as work to assist the team with administrative tasks within the office.

**Responsibilities and Duties**
- Answer incoming calls and redirect them as necessary
- Answer basic customer queries
- Gain a basic understanding of our bespoke CRM system and then be capable of answering queries relating to this system
- Basic system administration
- Place and track stock requests with key suppliers
- Partake in general administrative tasks about the office. Including, but not limited to, photocopying documents, franking letters, and assisting with mail shots
- Packing and dispatching stock to franchisees

**Desired Skills & Experience**
- Proficient in use of Microsoft Office software (Outlook, Excel, Word)
- Previous experience in the customer service sector
- Confident phone manner
- Valid UK driving license

**Salary**: £18,000.00-£22,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Norwich, NR14 8HT: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location



  • Norwich, United Kingdom Hays Business Support Full time

    Your new company: Careline365 is an award-winning company that provides a life-saving service across the United Kingdom and the Republic of Ireland, bringing peace of mind to people and their loved ones. Whilst going through an exciting period of growth, they still have that family company feel, where the employees are more like friends than colleagues. They...


  • Norwich, United Kingdom Hays Business Support Full time

    Your new company: Careline365 is an award-winning company that provides a life-saving service across the United Kingdom and the Republic of Ireland, bringing peace of mind to people and their loved ones. Whilst going through an exciting period of growth, they still have that family company feel, where the employees are more like friends than colleagues....


  • Norwich, Norfolk, United Kingdom Hays Business Support Full time

    Your new company: Careline365 is an award-winning company that provides a life-saving service across the United Kingdom and the Republic of Ireland, bringing peace of mind to people and their loved ones. Whilst going through an exciting period of growth, they still have that family company feel, where the employees are more like friends than colleagues....


  • Norwich, United Kingdom Reed Business Support Full time

    Our clients employees are the key to their global success. They are industry leaders and their people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Theirhigh-performance culture is what allows them to drive sustained growth. Stronger together, they promote...


  • Norwich, United Kingdom Norfolk County Council Full time

    **Permanent Contract | £29,269 to £31,364 per annum (Scale G) | 37 hours per week | Norwich We are looking for an experienced and proactive Executive Support Assistant to join our Executive Support Service and provide high-quality and comprehensive support to Director level senior leader/s. The Executive Support Service provides administrative support...


  • Norwich, United Kingdom Select Full time

    Do you want to join my client’s dynamic team as a Data Executive? Do you want to make a significant impact in managing client accounts with excellence? My client is a leading consultancy seeking a talented individual to join their vibrant team in Norwich – this could be you! As a Data Executive at their multi-award-winning company, you will be pivotal...


  • Norwich, Norfolk, United Kingdom Select Full time

    Do you want to join my client's dynamic team as a Data Executive? Do you want to make a significant impact in managing client accounts with excellence? My client is a leading consultancy seeking a talented individual to join their vibrant team in Norwich – this could be you As a Data Executive at their multi-award-winning company, you will be pivotal in...


  • Norwich, Norfolk, United Kingdom Hays Business Support Full time

    Careline365 is an award-winning company that provides a life-saving service across the United Kingdom and the Republic of Ireland, bringing peace of mind to people and their loved ones. As part of the Appello Group, they are committed to transforming lives through technology-enabled care services, blending the expertise in their monitoring centre with the...


  • Norwich, United Kingdom Dunhams Washrooms Full time

    Due to rapid business growth, we have a vacancy for a Sales Support Executive - NeatisheadWant to work in a successful and growing business that focuses on its people?Interested in a demanding and rewarding role that has variety and gives you a chance to develop yourself and have the opportunity to grow your career further?Want to have a chance to use your...


  • Norwich, United Kingdom Reed Business Support Full time

    **DO YOU WANT TO EARN UNCAPPED COMMISION WITH A COMPETETIVE BASIC IN A GREAT TEAM??READ ON........** We are currently recruiting for 4 sales opportunities based in Norwich working for a successful local company. The role will involve a mixture of inbound and outbound sales and processing customer sales orders. This is generally dealing with warm leads andno...


  • Norwich, United Kingdom Anglia DNA Services Full time

    Anglia DNA is a real success story and has seen rapid growth which is set to continue under the leadership of its dynamic owner. The company provides a variety of medical tests from DNA samples, including parentage, drugs, alcohol, disease and many others. We are a small flexible team which has recently expanded to the extent that we require further Customer...


  • Norwich, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full time

    A great opportunity has arisen to provide competent and effective administrative support to an Executive Director. We are looking for someone who can effectively prioritise work and plan ahead using initiative and excellent organisational and co-ordinating skills. The ability to remain calm and professional in a busy and dynamic environment and when under...


  • Norwich, United Kingdom Epos Now Full time

    Ready to start a career with a market-leading international company? **Job title**: Customer Support Consultant. **Location**:UK, Norwich. **Company**: Epos Now. **Salary**: Starting at £21,750 (and scaling to £25,000) with uncapped commission. **Working hours**:See shift patterns below. **About the job**: To ensure staff coverage to help all our...


  • Norwich, United Kingdom Epos Now Full time

    Ready to start a career with a market-leading international company? **Job title**: Customer Support Consultant. **Location**:UK, Norwich. **Company**: Epos Now. **Salary**: Starting at £23,795.00 (and scaling to £27,000) with uncapped commission. **Working hours**:See shift patterns below. **About the job**: To ensure staff coverage to help all our...


  • Norwich, United Kingdom Red Personnel Full time

    Motor Claims Triage Handler (office based Norwich)Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.Hours: 35 hours per weekDuration: 3 months initiallyPay rate: £13.14 per hourFlexible shift pattern Monday – Friday 09:00 – 17:00 Are you passionate about delivering brilliant...


  • Norwich, United Kingdom Red Personnel Full time

    Motor Claims Triage Handler (office based Norwich)Hours: 35 hours per weekDuration: 3 months initiallyPay rate: £13.14 per hourFlexible shift pattern Monday – Friday 09:00 – 17:00 Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? We are looking for people who truly care and are...


  • norwich, United Kingdom Red Personnel Full time

    Motor Claims Triage Handler (office based Norwich)Hours: 35 hours per weekDuration: 3 months initiallyPay rate: £13.14 per hourFlexible shift pattern Monday – Friday 09:00 – 17:00 Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? We are looking for people who truly care and are...


  • Norwich, United Kingdom Red Personnel Full time

    Motor Claims Triage Handler (office based Norwich)Hours: 35 hours per weekDuration: 3 months initiallyPay rate: £13.14 per hourFlexible shift pattern Monday – Friday 09:00 – 17:00 Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? We are looking for people who truly care and are...


  • Norwich,, Norfolk, United Kingdom Red Personnel Full time

    Motor Claims Triage Handler (office based Norwich)Hours: 35 hours per weekDuration: 3 months initiallyPay rate: £13.14 per hourFlexible shift pattern Monday – Friday 09:00 – 17:00 Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? We are looking for people who truly care and are...


  • Norwich, United Kingdom John Lewis Partnership Full time

    Job Summary: To work as part of the customer support team to achieve sales targets through a focus on selling John Lewis & Partners service products. To support the resolution of customer queries and deliver a market leading customer experience.Job Description:Due to financial regulations, handling money for the bureau de change requires applicants to be...