Customer Support Executive
3 weeks ago
**Agency Express, the UK’s largest supplier of estate agency board services, are looking to expand their established support team.**
**Working Hours**: Monday-Friday 8.30 to 17.00
**Holiday**: 20 days holiday + bank holidays
**Salary**: Commensurate with experience
**Job Overview**
The Junior Support Executive will work collaboratively with the Agency Express Head Office team to provide a high standard of customer service, both to our franchise network & our customer base as well as work to assist the team with administrative tasks within the office.
**Responsibilities and Duties**
- Answer incoming calls and redirect them as necessary
- Answer basic customer queries
- Gain a basic understanding of our bespoke CRM system and then be capable of answering queries relating to this system
- Basic system administration
- Place and track stock requests with key suppliers
- Partake in general administrative tasks about the office. Including, but not limited to, photocopying documents, franking letters, and assisting with mail shots
- Packing and dispatching stock to franchisees
**Desired Skills & Experience**
- Proficient in use of Microsoft Office software (Outlook, Excel, Word)
- Previous experience in the customer service sector
- Confident phone manner
- Valid UK driving license
**Salary**: £18,000.00-£22,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Norwich, NR14 8HT: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: One location
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