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Customer Account Manager

2 months ago

Swansea, United Kingdom Appcastenterprise Full time

**_How will I make a difference?_**
- You will work closely with colleagues to ensure a sustainable approach to maintaining tenancies and preventing rent arrears. Your excellent communication, collaboration and organisation skills will help to provide an effective area based service._
- You will have an understanding of income collection, welfare benefits and experience of dealing with people. You will also possess great communication skills both verbal and in writing. Attention to detail is key as are numeracy and IT skills._
- Whilst you won’t have a dedicated patch you will play a key role in supporting colleagues in the Income teams based in Swansea and Newport following the introduction of a new IT system._
- As a Pobl Difference Maker you really are part of something special where you and your opinions matter. We have a culture built on our values to be Positive, Considerate and Connected._

**_Key Information:_**
- _This is a full time (37) hour, fixed-term position until the end of March 2023_
- _The salary for this role is £31,698 per annum._

**_The successful applicant will be able to demonstrate_**
- _Experience of delivering income management service_
- _Commitment and demonstrable experience to putting customers first and delivering a service which delights_
- _Excellent knowledge of welfare benefits and local organisations who can deliver additional support to customers_
- _Detailed knowledge of relevant good practice/law relating to equality, income management and customer involvement and other relevant areas of work_

**_Why Pobl?_**
- We’re a values based organisation, and we’ve created a culture and environment that will allow you to reach your full potential. We want you to use your talent to become the best you can be. We have modern vibrant work spaces, but with our agile workingstrategy you can maximise your work-life balance._
- We also care about our employee’s wellbeing and offer a Time for Talking service where counselling and psychological wellbeing support 24/7, 365 days a year is available to you should you need it._

**_Other Pobl benefits include:_**
- _26 days holiday (plus Bank Holidays)_
- _Excellent Pension options_
- _Opportunity to develop your skills within the organisation_
- _Access to an exemplary Wellness programme focusing on mental health with both coaching and private counselling service._

And so much more

**FREDIE

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