First Impression Assistant

4 months ago

Bristol, United Kingdom Wlliams Lea Full time

First Impression Assistant

**Salary**: £23,000 per annum plus company benefits

Location: Bristol, BS1

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday - Friday, between 8am-5:30pm, 1 hour break(shifts alternate between 08:00 - 16:30, 08:30 - 17:00 or 09:00 - 17:30 on a rotational basis)

Work model: Fully onsite due to nature of role

Williams Lea seeks a First Impression Assistant to join our team

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for

Purpose of role

The First Impression Assistant is the first point of contact for visitors calling or visiting our client’s office and is a brand ambassador for Williams Lea. Duties include welcoming clients and visitors to the office, handling switchboard calls, organising and preparing hospitality and offering administrative support to the firm. Every task which is undertaken must be delivered with an exceptional customer service approach.

A successful First Impression Assistant should have a welcoming and pleasant personality, with the ability to easily build rapport with people. They’ll be able to deal with urgent tasks in a timely and effective manner, and the ability to multitask is important for this position. This role requires working in shifts, so flexibility is a plus. This is a hands-on role and will involve working alongside Williams Leteam members to deliver the overall service.

Key responsibilities
- Meeting, greeting, and interacting with clients and staff offering a 5* customer service
- Processing and confirming meeting room booking requests and meeting room management
- Hospitality duties including setting up meeting rooms, putting out refreshments and keeping all client areas clean, tidy and to a high standard
- Updating log-books and schedules
- Processing deliveries
- Populating data collection workbooks
- Carrying out the reception training for any cover team members and identifying ongoing training needs for the cover team, liaising with the Team Leader as needed
- Raising any concerns about process, practice or incidents as appropriate
- Actioning any reasonable task instructed by your line manager or property manager

Personal attributes
- Reception experience
- An energetic approach that shines through in your work
- A team focused attitude
- A natural passion and desire to make every visitor smile
- A committed attitude and dedication to creating a memorable guest experience
- Fluent written and spoken English
- Excellent personal presentation

The Package:
Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Childcare Vouchers, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.

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