Claims Processor

**Job Title**: Claims Processor - Property Damage Specialist

**Location**: Manchester

**Salary**: Up to GBP £27,300.00 per year depending on experience

**Hours**: Monday to Friday, 09:00 - 17:30 (37.5 hours per week)

**Position Type**: Permanent, Full-Time (Hybrid 1 day in office)

**About**:
We are seeking a proactive and highly skilled Claims Handler with a previous track record in the industry to join our growing and industry leading team.

In this pivotal role, you will be responsible for managing a portfolio of third-party property damage claims. Your expertise and commitment to excellence will play a crucial part in delivering outstanding service to our clients, ensuring compliance with regulatory requirements, and driving continuous improvement within the organization. If you are passionate or experienced about claims handling and thrive in a fast-paced, collaborative environment, this is the perfect opportunity for you to take your career to new heights.

**Responsibilities**:

- Manage claims in line with Markerstudy philosophy, procedures, and service levels.
- Adhere to authority limits, seeking manager authorization when needed.
- Comply with all regulatory requirements, including "treating customers fairly."
- Control costs by negotiating settlements and leveraging liability arguments.
- Support the Team Leader by meeting objectives, KPIs, and SLAs.
- Maintain accurate reserves, file discipline, and an effective diary system.
- Build and maintain strong relationships with colleagues and partners.
- Proactively manage personal training and development.
- Perform general claims tasks as needed.
- Follow company processes for FCA compliance and customer fairness.
- Identify claims for proactive Third Party capture.
- Suggest process changes for continuous improvement.
- Refer market trends and behaviours for improvement.
- Refer fraudulent claims, large loss claims, and ongoing loss claims.
- Collaborate with suppliers to ensure customer service excellence.

**Essential Skills and Experience**:

- Working knowledge of Motor claims handling, including but not limited to Credit Hire, Property Damage, Indemnity, Liability, Third Party risks, and other associated claims activity.
- Strong customer service and communication skills.
- Ability to manage and prioritize own workloads.
- Willingness to develop self and new skills.
- Good market knowledge and awareness.

**Desirable Skills**:

- Ensuring compliance with all regulatory requirements (including "treating customers fairly").

**Benefits**: _company pension, sick pay, 25 days annual leave, store discount, wellness programme, life assurance and work from home option & more +Career Progression Opportunities_

**Job Types**: Full-time, Permanent

**Salary**: Up to £27,300.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company pension
- Flexitime
- Free parking
- Life insurance
- Sick pay
- Work from home

Schedule:

- Day shift
- Flexitime
- Holidays
- Monday to Friday
- No weekends
- Overtime

Supplemental pay types:

- Bonus scheme
- Loyalty bonus
- Performance bonus

Work Location: In person

Flextime