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Reception Supervisor

4 months ago

Rochdale, United Kingdom Norton Grange Hotel Full time

Connecting you with your role:

- Ensure all Front Desk tasks are completed in a timely manner.
- Ensure all brand standards are being followed.
- Monitor room type booking levels and ensure the appropriate allocation of rooms for arrivals as well as communicating on room upgrades to relevant departments.
- Ensure optimum occupancy
- Report any faults or issues guests have risen to the relevant departments and to the Duty Manager.
- Resolve any guest enquiries and exceed expectations to build returning guest clientele.
- Be fully conversant with all Front Office departmental procedures.
- Monitor front desk activities with regards to correct billing of revenues, cash control, float balances.
- Overview guest journey from the point of arrival to departure, ensure proper hand over and information is given to the Front Office team.

KEY RESPONSIBILITIES
- Manage room allocations and guests’ requests in cooperation with Housekeeping department.
- Being able to execute daily operations such as check in, check out and billing.
- Successfully conduct tasks according to checklists.
- Record and hand over lost property to Housekeeping.
- Be familiar with hotels guest key systems and procedures.
- Be familiar with booking systems and guest loyalty schemes.
- Ensure Front Office targets are met

40 Hour Permanent Role

**Job Types**: Full-time, Permanent

**Salary**: £10.00 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- Rochdale, OL11 2XZ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Opera: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location