Credit Controller

3 weeks ago

Southampton, United Kingdom Digital Wholesale Solutions Full time

Company Description

We're a continually growing, innovative and multi-award-winning wholesaler and distributor of communications, cloud, billing and hardware products and services.

We work in a fast-paced and exciting industry, where we have forged strategic partnerships and relationships with the UK's top telcos, networks, and vendors, including BT, TTB, Vodafone, Virgin Media O2, EE, CityFibre, Sophos, Microsoft and Samsung.

As a Channel-only business, we never sell directly to the end-user. Instead, we serve a market of independent resellers, which we proudly refer to as our partners.

We offer our partners a market-leading and comprehensive product portfolio, intuitive portals and platforms and a passionate team of industry experts.

We make a complex industry as simple as possible for our partners, enabling them with a commercial platform to sell the latest technologies and solutions to the resilient UK SMB market.

We have huge aspirations to challenge our industry and what we do, and we continuously dream big for the future. As a team of over 750 people, we're all immensely proud to work for a rapidly expanding company with an incredible culture that puts our team members and partners at the heart of everything we do.

**Job Description**:

- ** Department**:Finance
- ** Salary**:£22,000 - £25,000 p.a. DOE****:

- **Location**:Southampton office with some Home Based
- ** Contract**: FTC - 12 Month

**About the Team**:
Working within a team of ten, the Credit Team have various levels of experience who can guide and support where needed. Each Credit Controller is responsible for their own profile of accounts on the sales ledger. We have a strong working relationship within our team and all departments within the business. We are looking for someone who can hit the ground running and confident to communicate at all levels.

**About the Role**:
**R**ole responsibilities**:

- Resolve customer queries in a timely fashion
- Promote and focus on the company’s direct debit facility, which must be operated to a high standard
- Work effectively with other departments and sites to ensure the highest levels of customer service are given at all times
- Actively chase overdue customer accounts via letter and telephone
- Post payments to the system and allocate payments
- Process and manage Direct Debit payments
- Process daily Direct Debit reports and files (Addacs, Auddis and Arrud files)
- Carry out credit checks and risk management
- Provide monthly debtor analysis
- Handle disputed accounts and negotiate to bring payment into line with terms
- Undertake complex reconciliations and compile documentation for legal action
- Adapt to the changing needs of the business and take on any new responsibilities relevant to the core nature of the role accordingly

**Qualifications**:
**Essential**:

- Previous experience in Credit Control
- Previous use of Direct Debit collections and management
- Strong attention to detail
- Organisational skills - prioritise workloads and meet deadlines
- Microsoft Excel skills and data manipulation
- Excellent telephone manner
- Strong negotiation skills to resolve customer issues
- Be able to work on own initiative and as part of a team

**Desirable**:

- Experience working within a Telecoms Industry

Additional Information

Giacom, DWS and Union Street are part of the same group of companies, bringing together three leading channel solutions in telecoms, cloud software services and cloud billing. Our aspiration is to be the number one supplier in the channel.

Your job role may be focused at one of the brands, but you will interact and impact across the wider group of companies.

**What’s in it for you? Why should you come and work for us?**

We aim to ensure that all applicants are provided with the same opportunities during the recruitment process, and, to that end, we strive to comply with the duties placed upon us to make reasonable adjustments as prescribed by the Equality Act 2010. Should you have a disability or long-term health condition and require a particular adjustment to be made to allow you to fully participate in the recruitment process, please ensure you let me know.

Successful applicants will be required to undertake a Disclosure Barring Service (DBS) check, provide two references and proof of right to work in the UK, unrestricted.

Here are some of the benefits that we offer
- 25 days holidays, plus bank holidays, and the option to purchase more
- Pension
- Employees Assistance Programme
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Access to discounts and savings at more than 1,200 retailers
- An additional day off on your birthday

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