Customer Service Agent
2 months ago
**Job Role**:Customer Service Agent (1st Level)
**Location**:Hybrid working - Dartford Office 3 days per week
**Rate of Pay**:£11.38 per hour
Swanstaff are currently looking to recruit Customer Service Agents for our key client, a major financial and retail technology company that specialises in the sale, manufacture and installation of self-service transaction systems (point of sale terminals).
The client is based in Dartford, DA2 and offers hybrid working - working from the Dartford office three days a week on a shift schedule (see below).
**Key Responsibilities include**:
- Taking high volume of incoming calls.
- Aiming to resolve customer queries and faults with equipment.
- Updating queries onto the database.
- Updating system for other users.
- Offer guidance to clients and identifying faults.
- Working to strict deadlines and service level agreements
**Requirements**:
- Excellent customer service skills.
- The ability to learn some technical product information.
- Strong MS Office knowledge.
- Ability to work in a fast-paced environment.
- Enthusiastic, motivated and enjoy problem solving.
- Proven experience of working within a call centre / customer service environment.
**Shift Schedule** (Monday through Sunday):
- 7:00am - 3:00pm
- 9:00am - 5:00pm
- 10:00am - 6:00pm
- 8:30am - 4:30pm
- 3:00pm -11:00pm
**Benefits**:
- 6-month contract
- Hybrid working (three days in office)
- Training provided (first six weeks training from Dartford office)
**How to apply**:
**EMPOWERING PEOPLE WITH OPPORTUNITIES** - Swanstaff is an equal employment company.
**Job Types**: Full-time, Temporary contract
**Salary**: £11.38 per hour
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
Application question(s):
- Do you have experience of working within a call centre/customer service environment?
Work Location: One location
Reference ID: CSA/RM1
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