Customer Service Agent

2 months ago


Dartford, United Kingdom Swanstaff Recruitment Full time

**Job Role**:Customer Service Agent (1st Level)

**Location**:Hybrid working - Dartford Office 3 days per week

**Rate of Pay**:£11.38 per hour

Swanstaff are currently looking to recruit Customer Service Agents for our key client, a major financial and retail technology company that specialises in the sale, manufacture and installation of self-service transaction systems (point of sale terminals).

The client is based in Dartford, DA2 and offers hybrid working - working from the Dartford office three days a week on a shift schedule (see below).

**Key Responsibilities include**:

- Taking high volume of incoming calls.
- Aiming to resolve customer queries and faults with equipment.
- Updating queries onto the database.
- Updating system for other users.
- Offer guidance to clients and identifying faults.
- Working to strict deadlines and service level agreements

**Requirements**:

- Excellent customer service skills.
- The ability to learn some technical product information.
- Strong MS Office knowledge.
- Ability to work in a fast-paced environment.
- Enthusiastic, motivated and enjoy problem solving.
- Proven experience of working within a call centre / customer service environment.

**Shift Schedule** (Monday through Sunday):

- 7:00am - 3:00pm
- 9:00am - 5:00pm
- 10:00am - 6:00pm
- 8:30am - 4:30pm
- 3:00pm -11:00pm

**Benefits**:

- 6-month contract
- Hybrid working (three days in office)
- Training provided (first six weeks training from Dartford office)

**How to apply**:
**EMPOWERING PEOPLE WITH OPPORTUNITIES** - Swanstaff is an equal employment company.

**Job Types**: Full-time, Temporary contract

**Salary**: £11.38 per hour

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

Application question(s):

- Do you have experience of working within a call centre/customer service environment?

Work Location: One location

Reference ID: CSA/RM1


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