Dispatch Assistant

**ROLE AND RESPONSIBILITIES**

The role includes but is not limited to:

- Compiling orders from a number of different order sources.
- Liaising with e-commerce customers to answer order queries and ensure delivery expectations are met.
- Working with the manufacturing team to ensure that stock is requested where items are not available.
- Locating stock and quality control to ensure that items dispatched meet company standards.
- Packaging online orders ready for shipment.
- Responsibility for dispatching a large volume of orders using selected courier websites to book and track shipments
- Perform inventory control and manage stock levels of packaging material.
- Follow all applicable health and safety standards.
- Maintaining a clean and tidy workstation and production floor.
- Be an ambassador for our business.

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**

**PREFERRED SKILLS**
- Previous experience working in a digital environment working with different systems and courier websites preferred but not essential.
- Excellent customer service skills, both written and verbal.
- Proficient writing skills and good use of the English language.
- First Class organisation skills and ability to manage own workload.
- Ability to work to tight deadlines in a fast paced environment.
- Ability to work accurately with attention to detail.
- Ability to work as a team and lend a hand in any area of the business as and when required.
- Flexibility to work additional hours due to high demand around Christmas and special offer times.

**WHAT YOU’LL GET**
- A salary that exceeds National Living Wage
- Option to join a workplace pension.
- 5.6 weeks paid holiday.
- 40% Discount on all products.
- Opportunity to develop your career and take on new challenges as the business grows.

**Job Types**: Part-time, Permanent

**Salary**: £11.50 per hour

Expected hours: 16 per week

**Benefits**:

- Company pension
- Employee discount
- Store discount

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- Overtime

Work Location: In person