Electronic Gaming Host

6 months ago

Brighton, United Kingdom Grosvenor Casino Full time

Company Description

Pier Nine is Brighton’s Premier leisure, entertainment and gaming destination you and your friends can make your own. Bringing a sense of style and sociability without the membership fees. This new kind of "third place" is entirely inclusive and proud to be rooted in Brighton’s community.

Bright**On** your doorstep. Committed to safer gambling for our customers and building and inclusive, diverse and engaged team.

**Pier Nine is open until 04 AM everyday, therefore applicants will often be required to work evenings & into the night-time, during weekdays and at weekends. We can consider your availability in line with our business needs, but this is not your average 9-5 and we are looking for Team to work flexibly, to meet the needs of our customers.**

**Job Description**:
As an Electronic Gaming Host you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience.

You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You will;
- Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs
- Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Work with your colleagues to provide efficient and dynamic service across leisure, food and beverage
- Ensure you keep your customers informed of the latest developments in electronic gaming and in our on line offer, with the intention of them becoming members of Grosvenor on line.
- Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and always promote ad champion safer gambling
- Learning to carry out basic repairs and resolving day-to-day operating issues.
- Adhering to the compliance and security aspects of electronic gaming

**Qualifications**:

- Positive attitude
- Experience of working successfully in a hospitality role
- Experience in customer facing role
- Knowledge of and passion for electronic gaming
- Fanatical about delivering unrivalled customer experience
- Ability to collaborate with the wider business
- Sound communication skills
- Comfortable with change and ability to embrace new ways of working
- Having worked in an electronic gaming environment would be desirable
- Flexible with regards to shift times, including nights, weekends and bank holdidays

Additional Information

Starting Salary is £10.50 per hour (£21,840 per year - based on 40hr contract)

Share of all TIPS

Overnight Premium rate - £1 extra per hour

Rewards and benefits platform

50% staff discount
- 40hr working week (or Part-Time working if desired)
- Paid Breaks

Industry leading training

Enviable Career advancement opportunities

A spectacular place to work, right by the seaside

An amazing set of colleagues, who will become friends for life

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