Arabic Advocate

At UCLH (University College London Hospitals NHS Foundation Trust) our success starts with you.

This is an exciting opportunity to join one of the largest and most successful Foundation Trusts in the UK with an international reputation and a tradition of innovation.

UCLH has ambitious plans to develop its private patient services and improve processes to support patient care and significantly increase income. This post is an exciting opportunity to join the Private Healthcare team, working alongside clinicians and patients to provide high quality care.

Arabic Advocate
- Band 5

Reporting to the manager of the International Patient Office, this post will be responsible for providing interpreting and advocacy support to the patients and families, consultants, medical staff and other multidisciplinary professionals that have input in the care and management of Arabic-speaking private patients at UCLH.

The post holder will act as a point of contact, ensuring effective co-ordination of the patient journey in all aspects of their treatment. They will be required to work closely with the various embassies and third parties who may sponsor patient treatment, co-ordinating all administrative requirements relating to these patients. Additionally, the post holder will provide first line pastoral care and orientation to the patients and their families, ensuring they are appropriately supported for the duration of their treatment at UCLH.

The Arabic Advocate will be responsible for developing processes to minimise financial risk to the trust, ensuring that funding authorisations are in place and agreed accordingly between Embassies and Billing teams ahead of treatments.

To be successful in this role, you will need to demonstrate you have significant experience in advocacy services. You will have excellent communication and organisational skills with the ability to negotiate and liaise effectively within clinical and non-clinical teams across the trust and external organisations.

This is an exciting opportunity to join a fantastic team and have direct impact on patient care for Arabic speaking patients at UCLH.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

At UCLH, we have a real ‘One Team’ ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.