Reservations & Operations Executive

4 weeks ago

Kent, United Kingdom Simpson Recruitment (the travel specialists) Full time

Working in a small team, you will be dealing with enquiries and looking to advise members & customers on the best options for them.

To drive sales and provide a high level of customer service at all times.

To assist in the preparation, booking, organisation and operation of the holidays.

**Key Tasks**:

- Generate bookings to enable the Worldwide business to achieve its sales & revenue targets
- Develop a full understanding of the Worldwide product, to be able to confidently advise customers of their holiday options
- Key point of contact for all Worldwide customers from their initial enquiry, booking and payment through to making the necessary travel, hotel and transfer arrangements for their holidays and assisting customers pre & post departure
- Ensuring all bookings and customer details are accurately recorded in the TMS reservation system and that the appropriate booking documentation is sent to the customers
- Responsible for the administration of bookings for Worldwide including liaising with suppliers to make and confirm bookings, preparing holiday documentation and ticketing and dealing with changes from suppliers and/or customers

**Key Skills/Experience**
- Strong sales skills to convert enquiries into bookings
- Experience in Travel Sales
- Strong people skills - friendly and a team player
- Excellent telephone manner and customer service skills with experience of customer care / complaint handling and resolution
- Excellent verbal and written communication skills plus excellent numeric ability
- Professional fluency in English, both written and spoken
- Passion for travel and for working in the travel industry
- Highly organised
- Excellent attention to detail
- Ability to deal with a range of tasks with conflicting priorities
- Flexible attitude to working in a dynamic environment and the ability to work under pressure and to deadlines, adapting to new systems and procedures as required
- Able to work on own initiative
- Good destination knowledge of Australia, New Zealand, USA, Canada and Southern Africa is preferable
- Experience of booking long haul flights & stopovers
- Passion and enthusiasm for all aspects of the business, as the role will be exposed to a variety of areas, with the potential for career development as the business grows

**Salary**: £27,000.00-£29,950.00 per year

**Benefits**:

- Casual dress
- Company pension
- On-site parking
- Sick pay

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Kent: reliably commute or plan to relocate before starting work (required)

**Experience**:

- sales: 2 years (required)

Work Location: One location

Application deadline: 05/02/2023
Reference ID: SR966

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