Food and Beverage Assistant

1 month ago


Woodstock, United Kingdom The Bear Hotel Full time

_**About us**:_

Formerly a 13th-century coaching inn, The Bear sits serenely at the centre of the charismatic market town of Woodstock. Full of period features, oak beams, and rich interiors, it’s a hidden gem where the combination of history, culture and exceptional facilities make it one of the finest 4-star hotels in Oxfordshire.

Becoming a team member here at Macdonald Hotels & Resorts means joining close hotel and resort teams where a world of opportunity exists to develop your skills and progress your career in hospitality.

We are looking for a passionate and guest focused individual to join our Food and Beverage team, ensuring that guests are delivered optimum service, by going the extra mile. This role will be a 20 hour contract, with the opportunity to work extra hours as and when required.

JOB SPECIFIC ACCOUNTABILITIES:

- To have a full and up to date knowledge of all hotel products and services. And show confidence in making recommendations.
- To ensure food and beverage are clean and ready for service at all times.
- Provide a warm and welcoming atmosphere to all Guests.
- To provide an efficient and friendly table service where applicable.
- To maximise selling opportunities by adding customer value at every opportunity.
- To handle complaints promptly and professionally.
- To maintain a high standard of personal hygiene and grooming at all times and to ensure designated uniform is worn at all times, by self and team.
- To co-operate and communicate with colleagues, and Management to ensure effective department teamwork and high morale.
- To actively promote a customer focused approach within the Food and Beverage Department, leading by example.
- To create a team environment maintaining a high level of motivation and commitment within the department.
- To ensure effective communication between all departments within the hotel.
- To ensure security of all stock and equipment.
- To ensure that the all food and beverage service areas and equipment is maintained in a clean, hygienic and safe condition, reporting any faults to maintenance.
- To comply with all regulations within Macdonald Hotels Food Safety Policy and Health and Safety Policy manual.
- To input all items requested onto Micros, present correct billing and take payment correctly.
- To be proactive in selling and up serving, demonstrating being the value of being obsessed with sales.
- Have total awareness and understanding of H&S and food hygiene procedures relating to all F&B departments.
- Thorough knowledge of legalities of selling alcohol and licensing rules.
- To undertake any other duties as may reasonably be requested by the management.
- **Benefits**:_
- Service charge
- Uniform provided
- Parking available on-site
- Free meals when on duty
- Discounted stays across the group
- Referral programme
- 25% off food, drink and spa treatments across the group
- 20% discount on golf
- Auto-enrolment into our pension scheme
- Access to the Employee Assistance Programme through Hospitality in Action
- Wagestream app offering a real-time view of accrued pay and access to

**Job Type**: Permanent

**Salary**: Up to £11.00 per hour

**Benefits**:

- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme

Schedule:

- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Woodstock: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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