Dementia Activity Coordinator

2 weeks ago

North Shields, United Kingdom Age UK North Tyneside Full time

The purpose of this role is to facilitate groups that engage and stimulate older individuals living with dementia, alongside their family caregivers, in North Tyneside. The role involves designing and maintaining a portfolio of groups that adhere to best practice guidelines in dementia care, while also supporting caregivers. Services include, providing support to develop strategies for living well with dementia, offering advice and signposting for both individuals with dementia and their caregivers, promoting the development of dementia care skills within the organisation, and assisting in identifying individuals who may benefit from the program through triage and assessment.

**Main Duties and Responsibilities**:

- To respond to enquiries from customers, referrers, and other stakeholders within the organisation’s service level agreement response time, highlighting pressures, issues, or concerns to the Senior Charity Operations Manager.
- To welcome new customer referrals and initially discuss what we and other organisations within the community have to offer, alongside signposting and referring to other organisations where appropriate.
- To provide one to one support for people living with dementia and their carers helping them to access activities and their communities. Also providing emotional support when appropriate through face-to-face meetings or telephone contact, using strong communication skills.
- To ensure effective networking and liaison with other agencies by participating in relevant meetings and representing the values and policies of Age UK North Tyneside.
- To work in line with Age UK North Tyneside’s Policies and Procedures relevant to the role, particularly data protection, confidentiality, and equal opportunities, Implementing these throughout the delivery of the service
- To support management of the project budget in line with the organisation’s financial procedures, ensuring any income generated is submitted in the appropriate time frame.
- To monitor Health and Safety compliance of volunteers and customers reporting any problems or deviation from health and safety best practice to the Senior Charity Operations Manager
- To work with the Senior Charity Operations Manager to ensure quality systems are upheld, monitored, and reviewed.
- To ensure that all staff and volunteers (where appropriate) maintain, understand, and comply with equality & diversity good practice.
- To comply with GDPR, ensuring confidentiality and data protection regulations are followed.
- To promote the organisation’s services, values and aims at every opportunity.

**Essentials**:

- NVQ level 3 in Health & Social Care or same level qualification in a similar field
- Demonstrable understanding and working knowledge of the Care Act 2014
- Education to Diploma/Degree level
- At least 2 years’ experience of working with people with dementia and/or their families and carers.
- IT skills including Word, Outlook, PowerPoint, and Excel
- Full UK Driving License and access to a car for work
- Completed training in Cognitive Stimulation Therapy or other dementia training.

**Desirables**:

- Experience of carer support activities and delivering activities specifically for people with dementia
- Experience of providing person centered care
- Experience of current issues relating to people with dementia and their families and carers
- Experience of training and supervision of staff/volunteers
- Experience of case management

**Benefits**:

- Competitive salary
- Paid Mileage
- Blue Light Card Discounts
- 26 Days holidays
- Generous Pension Scheme
- Wellbeing Day
- Staff Referral Scheme
- Annual Thank You Events
- Better Health at Work Employer operating at Ambassador status
- Opportunities to take on enhanced responsibilities through key role such as Mental Health First Aider etc.

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