Bc Service Trainee

Requisition #1660

**PRINCIPAL ACCOUNTABILITIES**

Banking Center Service Specialist during the first 6 months of employment. Position responsibilities extend to learning, mastering and carrying out a standard range of service assignments as specified below.

**I. General Tasks and Skills**
- Provide basic financial services within assigned authority limit including, but not limited to, cashing checks, accepting individual deposits, buying and selling local and foreign currency, selling financial papers.
- Maintain adequate supply of cash to meet business needs while complying with standard limits, and accurately balance cash holdings daily.
- Complete transactions initiated by other sections/departments by paying out loans, processing wire/CHAPS transfers and accepting loan payments.
- Process Night Depository containers and Subject to Count deposits on an as needed basis.
- Process organizational transactions on an as needed basis.
- Become familiar with ATM servicing and replenishment
- Learn to perform and become familiar with being a dual control member when servicing ATM machines, processing incoming and outgoing cash shipments or transporting cash requiring military or security police support.
- Open and close accounts (i.e. Checking and Savings Accounts and Certificates of Deposit) for authorized individuals utilizing the Relationship Building Notes (RBN).
- Become familiar with opening and closing accounts (i.e. Check and Savings Accounts) for organizational customers.
- Initiate and cancel account services (i.e. ATM Cards, checking to savings transfers).
- Learn to perform account maintenance tasks for individual account holders and organizational accounts (i.e. Account Life Extensions, Stop Payments, local bill pay recalls).
- Assist customers in enrolling and conducting Online Banking, and with Mobile Banking questions.
- Handle routing customer inquiries.
- Learn to reconcile Financial Paper Working Stock log and compare with Printed Checks Report.
- Prepare wire transfers.
- Process Standing Payment Orders as needed.
- Process check orders for sterling and dollar accounts.
- Perform other reasonable duties as assigned.

**II. Security**
- Follow work station security, robbery, and bomb threat procedures.
- Ensure the protection of confidential and proprietary information.
- Protect entrusted keys, combinations and codes.
- Comply with fraud prevention, anti-money laundering policy and procedures and any other regulatory compliance policies/procedures.
- Protect the Bank and Department of Defense assets.

**III. Service Delivery**
- Build knowledge of the standard scope of the Bank’s products and services.
- Perform all customer transactions in a professional manner to build customer confidence and trust.

**IV. Required Skills**
- Cash handling and customer service related experience
- Engage with customers; effectively communicate, build rapport and overcome objections
- Strong customer focus; ability to respond and assist customers with inquiries and/or problem resolutions
- Strong communication skills (including verbal and non-verbal) and active listening skills
- Careful attention to detail and time management
- Proficiency in basic computer skills (MS Office)

**V. Preferred Skills**
- Prior banking experience a plus