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Customer Representative

3 months ago

Leeds, United Kingdom CPG Consultants Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Representative. As a Customer Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.

**Responsibilities**:

- Answer incoming calls and respond to customer inquiries in a professional and courteous manne
- Provide accurate information about our products and services
- Utilize phone etiquette skills to ensure effective communication with customers
- Analyze customer needs and recommend appropriate solutions or products
- Up sell additional products or services to enhance the customer's experience
- Collaborate with other team members to ensure a seamless customer experience

**Qualifications**:

- Excellent communication and interpersonal skills
- Strong problem-solving skills and ability to handle difficult situations with patience and empathy
- Ability to multitask, prioritize tasks, and work in a fast-paced environment

If you are passionate about providing exceptional customer service and enjoy working in a dynamic team environment, we would love to hear from you.

**Salary**: From £24,082.45 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 23/04/2024