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Customer Liaison Officer

4 months ago

Staffordshire, United Kingdom South Staffs Water Full time

Salary: up to £28,500 + standby package
Hours: 38 hours per week, Monday to Friday, plus participation on a 1-in-5 daily rota.
Location: South Staffs Region
Closing date: 10 February 2023

We have a brilliant opportunity to join our network operations team as a Customer Liaison Officer (CLO), working in the field carrying out work on our water network.

You will actively own and resolve network issues in your area, and the resulting impact on customers and proactively seek new ways to improve our overall service to customers.
Key responsibilities
- Attending face-to-face customer appointments and using your skills to resolve supply related issues.
- Responding to leak investigations on the network and customers premises.
- Undertaking valve operations on the network to support repair team activity.
- Providing real-time feedback of works undertaken via our field systems.
- Distribution of alternative water supplies as required.
- Supporting supply-related incidents from initial response through to completion.
- Participating in a 24/7 daily standby rota on a 1-in-5 basis.

Person specification

If you are a proactive, self-motivated person who thrives under pressure, this may just be a great opportunity for you.

You will have the ability to work efficiently on your own or as part of a team, and be able to demonstrate experience of working in a customer-facing role.

You will be proficient in the use of IT systems and have a full driving licence. Having basic plumbing knowledge is desirable but not essential.

As an employee of South Staffs Water, you will have access to a range of benefits.

**Salary**: £28,500.00 per year