Concrete Shipper

**Concrete Shipper - £27,000pa - £29,000pa - 06:00am - 6:00pm shifts (Mon - Fri)**

Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 3,500 people and operating around 280 manufacturing sites in the UK.

We are committed to building a more sustainable future and recognise that a diverse workforce is key to our growth and development. We aim to foster a culture that values openness, transparency and individual achievement.

**Purpose of the role**

To meet all customers’ and business requirements in the most cost effective, professional and timely manner whilst achieving a high level of customer service. To provide customers with a quality service for all orders, deliveries and associated administration in the most cost effective way for Heidelberg Materials Quarry Products. Pro-actively manage the order book and work profile for specific plant clusters within the region, ensuring that the order book is managed in line with the Logistics KPIs
- Volume, OTD, and Utilisation, as well as maximising cost efficiencies. Actively engage with key stakeholders such as operational staff, commercial staff and hauliers to ensure that the customer experience and KPIs are at the front of all decisions which are made.

**Key Actions**
- Overall accountability for specific cluster of plants, managing customer orders and work profile ensuring that a “Flat OTV” is achieved to ensure that the three KPIs of Volume, OTD and Utilisation are best achieved
- Manage haulier activity for specific cluster of plants, engage external hauliers and cross collaborate with team members to move vehicles around the patch when needed.
- Daily/Weekly/monthly catch ups with commercial team and operational staff to discuss any issues from customers or plant staff.
- Develop an understanding of cost to the concrete business when producing from certain plants within the area and ensuring that unnecessary loaded and unloaded miles are not ran.
- Promote the use of Heidelberg Materials digital tools, in particular the uptake and use of the OnSite app with customers
- Full engagement with operational and commercial interactions within your cluster and the area team in general

**Monitor driver / haulier activity**
- Ensure core fleet both company and franchisee vehicles are compliant with GPS devices
- Actively manage movement of vehicles either at pre plan stage for the following day or during the day to assist and manage work profile or operational issues
- Ensure all hauliers book annual leave, services, or breakdowns through the correct channels ensuring they are not used when planning work
- Report any haulier issues through the Transport management structure when required.
- Reduce empty mileage wherever possible.

**Plant Breakdowns**
- Manage workload and key customers when known plant shutdowns are booked in, plan workload within existing clusters
- On the day breakdowns
- ensure all customers are aware of delays and move work to alternative times or alternative plants where possible.
- Update commercial team on plant issues and ensure they are made aware that customers have been spoken to.
- Manage vehicle movements in the event of a breakdown.

**Order Management**
- Develop relationships with key customers and anticipate requirements. Ensure that a regular forecast and workbook is provided by the commercial team and establish a “top 10” customers for specific cluster, ensuring that they are proactively managed for following weeks orders
- Adopt a “never say no” approach to orders and always offer alternatives in line with the three main KPIs.
- Ensure that on the day delays and late loads are communicated effectively.
- Collate a list of “key offenders” for your cluster, for issues such as trucks being kept on site, orders constantly booked on but cancelled on the day etc.
- Push customers for confirmation ensuring that the majority of the work for the following day is on “01” or “03” status.
- Record details of late cancellations in line with Company policy
- Ensure that customer interaction is personal and owned. This should also be the case even if the call is for a job and/or customer that is not in your cluster.

**Delivery Management**
- Comply effectively with the Allocator Cycle (as per below when implemented)
- Ensure off duty trucks are not being optimised
- Ensure working trucks are on the optimiser
- Monitor Negative Status’s
- Periodically review OEV to get a picture of future orders
- Read all allocators instruction messages
- Complete status’s correctly
- Confirm messages that they have actioned
- Respond quickly and appropriately to call request messages
- Record poor performers and report
- Redirect trucks as needed during breakdowns
- Record and report plant breakdowns/loading delays

**General**
- Liaison with commercial & operational staff.
- Compliance with company policies.
- Prevention and resolution of invoice