Internal Customer Service Administrator

2 weeks ago


King's Lynn, United Kingdom Sealskinz Ltd Full time

**Internal Customer Service Administrator**

**Company Profile**

Born 25 years ago from the needs of hardy East Anglian adventures. Sealskinz accessories have been to the top of mountains, braved the snowy winds of Antarctica, stayed dry on wilderness rafting trips in Alaska, and are trusted by the UK military. Relying on our technical provenance, our mission is to create the finest waterproof accessories in the world.

**Teamwork**

SealSkinz prides itself on a successful ‘teamwork’ culture with a shared belief that the business can move forwards most effectively when collaboration and cooperation are at the heart of everyone’s thinking, planning and decision making.

‘When teamwork becomes an intrinsic part of any organisation’s culture, everyone benefits - the company, the employee, and the customer”.

**Location**

Our global HQ is based in King’s Lynn, Norfolk UK.

The Customer Service Team are part remote/part office based and this role would be a flexible position with a need for both presence at the Company’s HQ in King’s Lynn at least 2/3 days per week as well as flexibility to work from home.

Due to significant growth, SealSkinz are looking for an Internal Customer Service Administrator.

The role will be to deliver first class customer service support to a number of Independent Accounts based in the UK.

Are you a customer orientated individual who strives to deliver excellent customer service and maintain customer relationship? Love the interaction with customers on a day-to-day basis and enjoy ensuring their needs are met? Do you have at least 2 years’ experience in a customer service environment? If so, this could be the role for you.

Liaising with other departments, such as Supply Chain, Production and Warehouse to ensure order fulfilment. Keeping the Orderbook updated daily and in line with incoming delivery dates.

To notify customers promptly of any change to order dispatch dates due to delays in stock deliveries.

To arrange deliveries in accordance with customers’ requirements using Local and National shipping agents.

Investigate and resolve Customer invoice/order queries and complaints thoroughly and feedback as appropriate to the customer in a timely manner.

To liaise and assist the Sales Team and Finance Team with credit control and Aged Debt ensuring that any communication or updates received are recorded accurately on the system.

**ESSENTIAL / DESIRABLE SKILLS, COMPETENCIES AND QUALITIES**

1.) GCSE Grade C passes to include English & Maths

2.) Proven experience working within a Customer Service Team - 2 years

3.) Excellent telephone manner with the ability to keep calm under pressure and build rapport with customers in a professional manner.

4.) Uncovering and identifying new business sales opportunities with existing customers.

5.) Ability to prioritise own workload.

6.) Good analytic and problem-solving skills.

7.) Strong communication skills both written and verbal.

9.) Proactive, high energy team player, ability to work closely with colleagues at all levels and with an “I can do” attitude.

10.) Knowledge / Experience of the Waterproof Accessories / Apparel industry

**PERSONAL ATTRIBUTES**:

- Demonstrate effective communication skills, understanding customer requirement and identifying sales opportunities.
- Ensure the customer experience is a positive one, meeting and building on our brand value, putting customer experience first.

**Salary**: £20,000.00-£22,000.00 per year

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Work Location: In person

Expected start date: 04/12/2023


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