Aftercare Advisor

**About Us**

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them.

Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

**About the role**

We have an exciting opportunity for an Aftercare Advisor to join our team in any of our national offices on a full time, permanent basis. You will be required to manage the delivery of the Aftercare service within the Development Programme, for all customers within the operating areas, achieving positive outcomes for our customers and for Guinness.

**What we’re looking for**

We know that how we do things is just as important as what we do, so you’ll not only be highly self-motivated with the rigour to pursue goals, but you’ll also be a confident collaborator, networker and relationship builder with a willingness to go the extra mile to get the job done.

**You’ll also be able to demonstrate**:

- Technical understanding of housing construction.
- Knowledge of housing development and associated procurement and construction practices.
- Excellent management and administrative skills.
- Proven customer service experience.
- Excellent oral and written communications.
- Good knowledge of Microsoft Office, including excel spreadsheets.
- Good attention to detail and accurate recording of information for audit purposes.
- Ability to work under pressure and to deadlines.

**Essential Qualifications**:

- Educated to Level 1 (GCSE or equivalent) or higher in Maths & English

**Desirable**:

- If you’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile._