Access to Information Support Officer

2 weeks ago

Nottingham, United Kingdom Nottinghamshire Healthcare NHS Foundation Trust Full time

We’re excited to advertise an Access to Information Support Officer post to work within our Access to Information team; the Access to Information team is a part of the Trust’s Information Governance service.

We’re looking for someone that works well under pressure, is motivated and organised, and will relish the opportunity to learn. This role will provide you with the opportunity to work with and interpret different pieces of legislation, it will enhance your personal and professional skillset, and help to provide you with the necessary knowledge to progress within our service.

The main duty of the role will be to help process requests for copies of personal data; these requests are made by a variety of different applicants (including patients, solicitors, the police service, etc).

The Access to Information team is made up of 11 team members and is based at Duncan Macmillan House in Nottingham, although the team currently undertake hybrid working (a mixture of working from home and in the office) - the hybrid working has been successful and has proven very popular with the team members

Working within the Access to Information Department you will be required to:

- Retrieve patient medical information from both paper and clinical databases such as Rio & SystmOne
- Identify and depending on the type of request redact third party information from medical data
- Read explicit medical and forensic health information as part of your job role
- Use Microsoft Outlook, Word & Adobe
- Create and maintain excellent records for the department to enable data collection and ongoing audit
- Work to strict deadlines as dictated by legislation, policies and procedures
- Work individually and as part of a team to reach consistently high targets

Nottinghamshire Healthcare employs over 10,000 colleagues who help #MakeADifference every day. We provide intellectual disability, mental health, community health, forensic and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire. Care is delivered from over 120 sites within the community from acute settings and across low, medium and high secure environments including prisons.

As one of the largest mental health and community trusts in the East Midlands and one of the biggest employers in Nottinghamshire. We are also home to national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We are committed to flexible and agile working, including the opportunity to join our bank.

Your health and wellbeing is our priority and as such we invest significantly in this via our in-house Occupational Health Service, Staff Counselling Service and Health and Wellbeing Team.

We offer a number of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, our Green Champions Network, Freedom to Speak Up Network. Health and Wellbeing Champions Network and Menopause Champions. We provide care to a diverse range of communities and are passionate about supporting diversity and inclusion in the Trust.

If you believe in our values of Trust, Honesty, Respect, Compassion and Teamwork, then we would love to hear from you

TeamNottsHC

This role requires an individual who has the ability to multi-task and provide an efficient service under pressure. Concentration is required in varying depths depending on the task or situation at hand. Communication with clinical and non-clinical staff, members of the general public and legal representation is a factor. An ability to judge whether to work under routine and non
- routine practices depending on the individual situation and act accordingly.

To provide a coherent and efficient approach to requests for access to information supporting service users, their representatives and Trust employees in relation to their rights under current data protection legislation.

The role includes an element of records management for the retrieval, maintenance and storage of records. Compliance with the Internal Policies and Procedures and National legislation such as the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, Patient Confidentiality and Caldicott Principles.

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