E-commerce Telephone Sales

**Company Background**

Showerstoyou.co.uk and Westsidebathrooms.co.uk are e-commerce websites that operate from their home in North East Lincolnshire. Established on the success of a family-owned shower and bathroom showroom and fitting company created over 40 years ago, our e-commerce sites have been able to provide products and services to customers all over the UK. Employing in total of 24 staff who work across two locations in Grimsby and cover job roles from sales to bathroom fitting, from content creation to warehouse operatives, the companies continue to evolve in response to the marketplace and technology. Showers to You was established in 2008 and sell over 25,000 products. Westside Bathrooms was established in 2019 and is in its infancy of becoming a popular eCommerce website to attract additional custom.

We have experienced rapid growth and business success over the last few years to become one of the premier bathroom retailers online nationwide. Our success has been due to expert business management and our loyal staff, who have driven the company to achieve this through their dedication and hard work.

**Job Outline**

A position has become available to join the E-Commerce team to work in customer services, sales and admin performing duties relating to all aspects of customer orders, dealing with suppliers and deliveries. From customers placing orders on the website, to contacting suppliers and booking in/out stock on our stock control & inventory systems, to taking queries & questions relating to orders & products. You will be confident to speak to both customers & suppliers as well as take credit-card payments over the telephone.

You will work closely with the E-Commerce Manager in order to fulfil duties relating to Customers, Suppliers and Orders, as well as with other members of the sales/warehouse team.

We are seeking a person to work 35-40 hours a week Monday to Friday, 8-9am until 5pm.

Starting Salary: £20,820 to £24,000

Please submit both a CV and a Covering Letter. Ensure your covering letter explains the reasons why you feel suited to the job role above, and the responsibilities below.

**Responsibilities**
- Customer Services on Telephone & E-mail
- Speaking to suppliers and chasing up orders for stock and customers
- Taking orders from customers and processing payments
- Dealing with enquiries and queries
- Placing stock orders with suppliers
- Processing payments from our online gateway
- Working in a fast pace environment
- Booking stock in and out on the Computer Systems
- Using Internal IT Systems to alert other teams of when stock is available / not available

**Skills Required**:

- Confident to use the telephone to communicate with suppliers and customers
- Good IT Literacy Skills including competence in using Excel, Outlook, Word, The Internet and being adaptable to learning how to use the stock control programs.
- Attention to detail
- Be able to work in a fast paced environment
- Ability to work on your own and show initiative
- Ability to work with a team
- Multitasking
- Strong interpersonal skills and an excellent communicator
- Basic Understanding of E-Commerce
- Good time keeping
- Digital Organisation skills
- Good Literacy & Numeracy Skills
- GCSE English Grade of C+ / 5+

If you are interested in this job role then please submit both a CV and a Covering Letter. Ensure your covering letter explains the reasons why you feel suited to the job role above.

**Job Types**: Full-time, Permanent

Pay: £20,820.80-£24,000.00 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Application question(s):

- What GCSE English Language Grade do you have?
- Please submit a Covering Letter outlining your suitability for the job role & how your skills match the listed responsibilities (or copy the information from your covering letter here)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

Application deadline: 03/05/2024
Expected start date: 20/05/2024