Retail Application Support Specialist

3 weeks ago


Hertford, United Kingdom Platform Recruitment Full time

Retail Application Support Specialist - £60k - Hertfordshire

My client is a leading and innovative company that specialise in software systems for the retail sectors. They are looking to take on a Retail Application Support Specialists who can ensure that customers and partners have a seamless experience when usingthe company’s products and software system.

**Responsibilities**:
+ Proactively assign, manage and prioritize relevant support tickets on the
ticketing queue using Zendesk

+ Configuration management in multiple environments

+ Participate in the customer service reviews

Key skills:
+ Retail experience especially in a web or store environment is essential

+ Understanding of SQL and ability to query databases and investigate data issues would be desirable

+ Excellent analytical and problem-solving skills with a strong
automation/monitoring mind-set



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