Senior Claims Executive

6 months ago

London, United Kingdom Howden Group Holdings Full time

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.

The Role

A key liaison between the client and the insurer, they will ensure that claims are administered in line with the expected standards, regulatory requirements and that an excellent service level is maintained. The jobholder is sufficiently experienced and competent that they can provide oversight to the work of others (if required) and be assigned more complex claims.

Key Responsibilities- Manage assigned projects and contribute to other projects as required- Develops strong relationships with markets- Negotiate with markets to achieve the best outcome for the client- Maintains any ongoing delegated authority contracts appropriately and cost effectively- Presents claims to underwriters, dealing with queries, providing feedback and responding appropriately to clients, insurers and relevant internal departments.- Reviews and prepares correspondence regarding notifications and claims to ensure that products and cover best meet the client’s risk requirements, business objectives and compliance requirements.- Keeps clients and insurers informed of developments relating to notifications and claims, liaising with third parties as necessary.- Investigates and resolves queries from clients etc, following these through to resolution and keeping all parties informed throughout the process.- Ensure up to date records are maintained at all times on the Group systems- Deal with incoming enquiries from clients, insurers and third parties, developing appropriate external relationships to ensure positive results for clients and the business- Deal with client claims and settlements- Attend client meetings if required

Skills and Attributes- Previous Claims experience (ideally with an international broker)- Experience in loss adjusting claims- Experience within the Natural Resources sector required- Good understanding general principles of insurance.- Good understanding of London market operations (Lloyds and company markets).- Good knowledge relating to claims-handling process.- Understanding of broking and underwriting process.- Knowledge of the market within which the company operates including an awareness of competitors, specific territory knowledge, cultural awareness- Awareness of the regulatory environment and requirements.- Specific systems’ knowledge relevant to claims processing- Highly organised, with good planning skills.- Able to build sustainable relationships- Able to be proactive and work on own initiative.- Good decision making skills/analytical.

**Qualifications**:
- Educated to A level standard - Grade A-C (or equivalent)- Progression towards gaining professional qualifications is desired but not essential

Our Culture: People First

We’ve travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in:

- An employee-ownership model
- Aligned external investors
- The trust and integrity born of friendship
- Expertise
- Independence

Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention.

Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that’s better for everyone.

Diversity & Inclusion

Permanent

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