Healthcare Concierge Receptionist

6 months ago

Knutsford, United Kingdom Willis Towers Watson Full time

WTW is committed to providing independent expert employee healthcare advice to ensure our clients stay fit for business.

**Job Purpose**:
To provide support to the Healthcare Concierge and Advocate Teams with booking appointment call backs

**Key Responsibilities**:

- To answer inbound calls to the Medical line in a professional, friendly and timely manner- To book appointments in the nurses and advocate team diaries in accordance with the departments processes
- To notify the Administration Team of any employees who are not showing active memberships
- To notify the Administration Team of any employee changes of addresses
- To redirect any calls to the correct department or insurer
- To transfer urgent calls to the Priority nurses following the department processes

Undertake other duties as required by the Healthcare Concierge Manager

In addition, all of WTW employees are required to:

- Adhere to all WTW’s company values, policies and procedures, including Equality and Diversity and Health and Safety
- Maintain confidentiality; all company, client and insurer information should be kept in confidence and not released to unauthorised persons
- Undertake appropriate mandatory training and development as required by the business
- Participate in WTW’s Performance Development and appraisal scheme

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