Cctv Controller

6 months ago

London, United Kingdom UniTrust Full time

**We are looking for an experienced, highly motivated CCTV Controller to work at one of our prestigious sites. It is an exciting time to join our award-winning Company as we continue to grow and secure a number of high-profile corporate security contracts within the central**

**Monday to Friday nights - 5 Nights, 2 Rest Avg: 60 hours**
- **A competitive wage (£13.72 per hour)**
- **Pension scheme**
- **Excellent benefits which include Life assurance equivalent 1 x annual salary, Personal Accident London region.**

Role:
Working within this flagship building and prestigious environment near Liverpool Street, your primary role is to ensure the security of people, premises, and property, protecting the reputation of the client/tenants throughout availing of the onsite security systems. As a CCTV Controller you will supervise all aspects of the client’s/tenant’s security requirements and support the Security Manager in the day-to-day running of the security function. at all times.

**Responsibilities**:

- Deliver outstanding customer service to staff and visitors
- Take an active interest in, and give commitment to the client and tenants
- Ensure that the environment and service is truly excellent and beyond expectation
- Promote the client, tenants other service providers positively to all you come in to contact with, throughout the customer journey
- Be highly presentable, accountable; take responsibility and ownership for any tasks identified or allocated
- Ensure all contact, be it internal or external; by telephone, face to face or any other medium; is clear, courteous, polite, professional, and respectful
- Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount
- Where applicable: appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion
- Embrace and deliver the bespoke training requirements, specific to contractual obligation or regulation
- Completion of rostered duties and all associated tasks or responsibilities to the highest possible standard
- Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA, GDPR or other relevant regulations
- To complete any other reasonable task as instructed by your line manager or other Senior Manager, either

**Security CCTV Controller duties**:

- Working within a busy control room environment, you will be monitoring access control, CCTV, fire detection alarm systems and providing effective reporting to the wider security team and relevant third parties stakeholders
- Provide a highly visible proactive security approach with emphasis on access and egress controls.
- To operate internal / external security CCTV systems on a regular basis ensuring familiarity of site layout, building and GDPR processes.
- Upkeep of key asset tracking and other administrative tasks pertaining to the security control room and workload activities - archiving daily paperwork, clear reporting writing, ID card management, IT movement, records etc.
- Providing a customer focused service, always maintaining a professional and courteous manner towards the public, the client, residents, and colleagues.
- Comply with all GDPR procedures and processes
- Ensure Health and Safety of staff and visitors as per safety file. Responding to all emergencies in accordance with Control Room procedures.
- Be fully conversant in site SOP’s
- Effectively respond to security incidents and escalate via the appropriate channels
- Assist supervisor in their daily duties
- Actively monitor CCTV to ensure the Security team are proactively identifying any risks or fault

**Essential Skills CCTV Controller**
- Valid SIA SG/DS licence
- CCTV Licence
- Demonstrate the ability to think and act quickly in emergencies or under pressure
- Surveillance and access control system knowledge
- Excellent Communication Skills.

**Desired Skills**
- Previous CCTV/Controller experience desired
- Excellent oral, written communication skills, interpersonal skills, and confidence
- Exceptional customer service skills
- Reliable, trustworthy, and punctual
- Resilient and calm under pressure with the ability to multi-task and prioritise to help solve problems and overcome challenges
- Self-confidence and an interest in self-development.
- Physically able to conduct all responsibilities associated with the roles documented
- Ability to work to instruction and on your own initiative where required
- Computer literate and confident with the use of Microsoft Office programmes
- Demonstrate an awareness of security threats which remain relevant and up to date in the context of the current environment
- Flexibility regarding working practices, hours, and responsibilities.
- Enhanced communication, listening and customer service skills First Aid at work or the ability to train and retain this qualification i

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