Resident Host

PMR are looking for a Resident Host to join a great Build to Rent provider in Chatham
Working hours will be 40 per week: Monday to Friday from 7am to 4pm with an early finish once per week, then from 10am to 2pm on alternate Saturdays.

**Responsibilities**:

- Provide a daily point of contact for tenants for general enquiries, reactive maintenance and provide updates on progress
- Instruct day-to-day minor reactive maintenance in line with budget and approved contractors list
- Assist with viewings and tenant inductions/ check ins
- Ensure access control system is kept up to date and audited
- Support Marketing department with promoting initiatives within the building
- Sign in all visitors to the building and ensure they are aware of fire evacuation procedures
- Maintain and update host logbook/handover list, noting all activity on shift
- Ensure management keys are audited daily
- Undertake audit of keys held in storage every night
- Receive and sign for all parcels on behalf of the residents when/if required
- Ensure parcel lockers are utilised efficiently
- Return any incorrectly addressed mail to Royal Mail
- Obtain and record meter readings for customers, letting agent and Management
- To undertake any administrative tasks as requested by Management
- Ensure no smoking throughout the property is strictly adhered to
- Control access to the building and maintain security of the building and its customers
- Monitor CCTV and arrange image downloads as needed. Report any criminal or suspicious activity to police
- Undertake regular patrols of all communal areas including external grounds, allocated car parking spaces and report any issues/defects to Management
- Ensure general health and safety compliance on site
- Ensure entrance way, ground floor concierge and seating area are tidy and always well presented
- Undertake and log weekly tests to fire alarm, emergency lighting, lift alarms and any other mechanical or electrical safety system. Maintain testing records
- To ensure the proper control of consumables stock and equipment held on site through inventory records and inform Management of any stock replenishment
- Greet all customers and their visitors to the building
- Assist with building induction for new customers including location and use of bin stores, mailboxes, car park and other shared services
- To provide general information and advice to customers about the locality, tourist information and amenities