Customer Care Advisor
1 week ago
Are you care focused and able to have meaningful conversations? Are you familiar dealing with vulnerable people and supporting them where needed? Is working for a company who provide knowledge, care, and support important to you? Then we have the role foryou, please keep reading
Reed Business Support are currently representing a growing business in the Llanelli area who are looking for Customer Care Advisors to join them on a full-time, permanent basis offering a great salary plus benefits including a yearly bonus, rewards hub andan amazing learning and development programme.
The company have a huge client base who you would support by contacting their customers to provide support and advice. Often customers will be vulnerable, have issues with their mental health or be in financial difficulty, so it will be your role to supportand put plans in place in order for customers to receive the support they need.
Duties will include:
- Liaising with customers on both inbound and outbound calls
- Supporting with requirements based on their needs
- Liaising with external organisations and services to provide additional support
- Delivering assessments to customers to consider their well-being
- Educating customers on what support can be offered to them, e.g., grants, schemes, and benefits
- Keeping an accurate record for each customer on computerised systems
- Be understanding and provide meaningful support
- Come from a background of working with vulnerable people or customers to understand their needs
- Actively listen to the customers and have meaningful conversations
- Be resilient and able to handle sensitive conversations and information
In return, you will be working for a growing company who are offering huge opportunity for growth and development alongside them. You will be a part of something meaningful and delivering a high-quality service.
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