Primary Care Network

3 months ago


Newcastle upon Tyne, United Kingdom Jesmond Health Partnership Full time

Service Administration Act as first point of contact for receipt of invoices and timesheets in relation Enhanced Access (EA) and other PCN services, and forwarding on to GJH Accountant for payment as required Provide monthly to PCN GP practices itemised payment details relating to remittances issued to practices for work in delivering and or supporting Enhanced Access and other PCN services Preparing and submitting monthly service charge claims on behalf of practices, and providing details of room utilisation to Practice Managers for reconciliation with associated payments Maintaining a staff rota for EA sites Monday to Saturday, ensuring appropriate cover in place daily for GPs, Nurses, HCAs and receptionists, as applicable; arranging cover for any sickness/holidays, standing clinics down when unable to provide sufficient cover, including GP on call for Saturdays Maintaining a log of holiday requests / last minute cancellations and dealing with these as appropriate Sending weekly communications to all EA staff relating to the availability of EA shifts, and maintaining an up to date and accurate Teams Shifts rota Adding Monday to Saturday EA clinics to each practice system weekly; ensuring these match Shift allocations on Teams for GP, Nurse and HCA sessions Monday to Saturday Ensuring and maintaining up to date staff handbooks and policies are in place for EA sites, including job role sheets for all staff members and FAQ sheets for new staff Communicating weekly EA availability to network GP practices and checking that slots have been utilised; re-allocating to alternative practices where appropriate Introduce new staff to EA Ensuring all new EA staff are inducted properly during their first shift and set up correctly on all practice clinical systems, including ICE where needed Liaising with Duty Managers to ensure evening cover through the week for phone calls from staff at EA sites with issues and be first point of contact for the bloods courier service Liaising with Duty Managers to ensure 9am to 5 pm cover on Saturdays for EA sites Collecting feedback from EA staff relating to issues and matters arising and forwarding to the appropriate members of GJH team to resolve; including stock, IT and buildings Collecting feedback from clinics relating to service access, utilisation and patients and forwarding to PCN GP practices; including incorrect bookings, patient feedback and complaints Providing general administration support and assistance as and when required to Clinical Directors, GJH managers and team leads; including enabling, facilitating and servicing meetings and events Administrative Support Provide administrative support to the PCN Business Support Manager and Clinical Directors Run data and produce reports on a monthly basis to monitor performance against IIF targets Assist in the set up and running of annual vaccination clinics, including housebound and care home vaccinations. Attending relevant meetings, producing agendas and minutes with the support of the PCN Business Support Manager and Clinical Directors Communications and Working Relationships Contribute to the overall management and delivery of national and local Primary Care Network priorities and initiatives, by working closely with the PCN Business Support Manager, Clinical Directors, and the Primary Care Network team. Undertake distinct tasks and activities to support the delivery of project milestones. Liaise with third parties with regard to aspects of PCN work.

Build and maintain good relationships with clinical staff involved in or associated with the network to maintain effective clinical engagement at all times.


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