Administrator
2 weeks ago
Dealing with consumer claims and general enquiries received from consumers, dealerships and internal customers, with a focus on providing the best outcomes for both the consumer and the business.
Upon joining, the Administrator will work to support the telephone advisors and process all things admin-related Key responsibilities will include:
- All claims are processed proactively, efficiently and in line with company policy
- Consumers are kept informed of the status of the contacts, ensuring clear communication is kept at all times and customer journeys are recorded accurately
- Assessing/ analysing both written and photographic data and making decisions on comparability with appropriate policies and procedures
- Updating customer records on the CRM systems and databases
- Ensuring that we have met all the customer's needs, answered all their questions and that they fully understand our decision
Experience for this role is open - however, due to the administrative focus, the ideal Administrator will have:
- Strong data entry skills gained from previous work experience and/or studies
- Ability to process data at speed
- Analytical-minded with a keen eye for detail
- Comfortable working with numbers and adhering to complex legislation & policies
- Keen willingness to learn & develop
- Work at a fast-pace and ensure a high level of accuracy at all times
This is a fantastic opportunity to join a friendly, welcoming team within a company that truly values its staff. With ongoing training and progression opportunities, this is a great way to kick-start a career within a nurturing company.
Headway Recruitment is acting as an Employment Agency in relation to this vacancy. Headway Recruitment are an equal opportunities employer and we are committed to a policy of diversity, equality and inclusion.
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