Freight Customer Service Clerk

6 months ago


Manchester, United Kingdom Freight Personnel Full time

Ref:
41174/FP16608/KK

**Job Type**:
Permanent

**Location**:

- North West, Manchester

Benefits

Up to £24,000 salary; pension

Our client is a well-established global service provider to the Freight forwarding, express and international parcels, and warehousing and logistics industry. The network has more than 354 locations across 60 countries and with 13,000 employees serving alliance customers and attending to the details of their business round the clock, around the globe.

We are now looking for a Freight Customer Service Executive based in Wythenshawe to work within the International Freight customer service team

MAIN DUTIES AND RESPONSIBILITIES

Weekly/Monthly completion and sending of customer performance reports

Analysis of new customer and at-risk-customers based on performance

Responding to customer queries in a timely and effective manner

Track & Trace of customer shipments

Provide solutions and initiative and understand customers need to improve customer experience

Ensure high customer satisfaction level to retain customers

Maintain good and appropriate records on customer management system

Handle and assist escalated cases until customer is satisfied

Work with the operations department to ensure smooth flow of deliveries

KEY SKILLS & ATTRIBUTES

Experience in a freight, International Courier, traffic department or related market

Proficiency in Microsoft Excel, Word & Outlook

Highly organised and a team player

Excellent customer service skills

Flexible, adaptable and quick to learn

Ability to work on own initiative, Excellent communication skills

Detail focused

Must be able to work well under pressure

Fluent English, both written and spoken is essential

Possess a positive outlook

**BENEFITS**:
Salary up to £24,000 per annum

Hours - Mon-Fri 8:30am 5:00pm

Location Wythenshawe

Pension

Full time - Permanent



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