Customer Service Supervisor
6 months ago
Croydon Health Services are looking for a Customer Services Supervisor to join our team, main role is to look after our 24hr switchboard service along with our Main Front Reception team.
To supervise the telecommunications switchboard and front reception desk areas ensuring that both departments and supporting services provide high quality efficient services at all times as there are the first point of contact for most of our patients and visitors navigating Croydon Health Services.
Responsible for the day to day supervision of switchboard, front reception and associated services.
The post holder will ensure that switchboard and reception policies are kept up to date and that all staff are trained on the departmental and trust policies and procedures ensuring they are fully adhered to in case of an emergency or major incident.
To Support the Site operations team with any major incidents or emergency that is declared.
To deal with visitors to switchboard and reception and be the first point of call for any issues that may arise.
To develop professional, friendly and high customer/user relations and actively seek feedback from users and visitors to enable continuous service improvement from other departments
The role also involves a high quality of service delivery dealing with a wide range of duties including maintenance, security, health and safety and fire; ensuring that processes and procedures are adhered to by all at all times. The post holder will also ensure that a high standard of tidiness and cleanliness of the premises is maintained adhering to the Trust’s policies, procedures and audit requirements.
Croydon Health Services provides integrated NHS services to care for people at home, in schools, and health clinics across the borough as well as at Croydon University Hospital and Purley War Memorial Hospital.
CUH provides more than 100 specialist services and is home to the borough’s only Emergency Department and 24/7 maternity services, including a labour ward, midwifery-led birth centre and the Crocus home birthing team.
Purley War Memorial Hospital (PWMH) in the south of the borough offers outpatient care, including diagnostic services, physiotherapy and ophthalmology services run by Moorfields Eye Hospital, alongside an onsite GP surgery.
Our experienced staff take care of people of all ages across the borough of Croydon.
We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset.
To supervise the telecommunications switchboard and front reception desk areas ensuring that both departments and supporting services provide high quality efficient services at all times as there are the first point of contact for most of our patients and visitors navigating Croydon Health Services.
Responsible for the day to day supervision of switchboard, front reception and associated services.
The post holder will ensure that switchboard and reception policies are kept up to date and that all staff are trained on the departmental and trust policies and procedures ensuring they are fully adhered to in case of an emergency or major incident.
To maintain an up to date database for Major Incident cascade system via the paging system liaising with the executive team to ensure the most up to date information is available to the staff.
To Support the Site operations team with any major incidents or emergency that is declared.
To deal with visitors to switchboard and reception and be the first point of call for any issues that may arise.
To develop professional, friendly and high customer/user relations and actively seek feedback from users and visitors to enable continuous service improvement from other departments
To investigate complaints and concerns and where appropriate, escalate incidents to the Community Services Manager.
The role also involves a high quality of service delivery dealing with a wide range of duties including maintenance, security, health and safety and fire; ensuring that processes and procedures are adhered to by all at all times. The post holder will also ensure that a high standard of tidiness and cleanliness of the premises is maintained adhering to the Trust’s policies, procedures and audit requirements.
-
Customer Service Supervisor
6 months ago
Thornton Heath, United Kingdom Croydon Health Services NHS Trust Full timeTo supervise the telecommunications switchboard and front reception desk areas ensuring that both departments and supporting services provide high quality efficient services at all times as there are the first point of contact for most of our patients and visitors navigating Croydon Health Services. Responsible for the day to day supervision of switchboard,...
-
Customer Service Assistant/supervisor
7 months ago
Kings Heath, United Kingdom Admiral Slots - Luxury Leisure Full time**Job Role: Customer Service Assistant/ Supervisor, Kingsheath High Street** **Hours per week: 30 (4x shifts per week)** **Hourly rate: £10.50 - £12.50 per hour** **Shift pattern (if applicable): You must be fully flexible from Monday - Sunday to work a minimum of 4 shifts per week. This will be a range of days, evenings and overnight shifts with...
-
Customer Service Assistant/supervisor
7 months ago
Kings Heath, United Kingdom Admiral Slots - Luxury Leisure Full time**Job Role: Customer Service Assistant/ Supervisor, Kingsheath High Street** **Hours per week: 30 (4x shifts per week)** **Hourly rate: £11.50 - £13.50 per hour** **Shift pattern (if applicable): You must be fully flexible from Monday - Sunday to work a minimum of 4 shifts per week. This will be a range of days, evenings and overnight shifts with...
-
Customer Service Representative
6 months ago
Thornton Heath, United Kingdom William Hill Full time**Location** 750, London Road, Thornton Heath, England, CR7 6JA **Contract type** Full-Time and Part-Time **Salary** £10.50 rising to £10.90 after passing probation (+ London Weighting Allowance) **Hours** 30 - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.- Careers in our shops are...
-
Security Supervisor
9 hours ago
Thornton, United Kingdom BARDWOOD SUPPORT SERVICES LIMITED Full timeThe position requires you to have a high level of self-presentation, customer service & communication skills are essential along with a positive/helpful attitude. You will be required to monitor a well-known retail brand, manage a team of staff and ensurethe safety of the store is met. Job Role/Title: Security Supervisor Site: The Bridge Inn Pay Rate: £...
-
Customer Service Team Member
7 months ago
Thornton Heath, United Kingdom Jaluice Full timeCOME JOIN OUR TEAM: - FREE healthy meals - Competitive wages We pride ourselves on working with those that may be unexperienced in customer services and juice barista-ing. We love the art of providing the customers with some of the most fresh, natural and nutritional juices in Croydon for the those that are older and younger at heart. We continuously...
-
Environmental Services Supervisor
7 months ago
Haywards Heath, United Kingdom Serco Plc Full time**Location**: Mid Sussex **Working Hours**: 40 hours per week, Monday to Friday plus weekend on a rota basis as OT **Salary**: £34,225.11 Serco’s Environmental Services provide a complete waste and recycling service on behalf of the residents of our local communities. With a professional, dedicated and friendly team of Refuse and Recycling and Street...
-
Supervisor
6 months ago
Thornton Cleveleys, United Kingdom Peacocks Full timeWe are seeking a highly motivated and experienced Supervisor to join our team. As a Supervisor, you will be responsible for overseeing the daily operations of our Cleveleys branch and ensuring that all tasks are completed efficiently and effectively. This is a leadership role that requires strong organisational skills, excellent communication, and the...
-
Catering Services Supervisor
7 days ago
Haywards Heath, West Sussex, United Kingdom Blue Arrow - Eastbourne Full timeWe are currently recruiting for a Catering Services Supervisor to join our team at Blue Arrow - Eastbourne. In this role, you will be responsible for managing the day-to-day operations of our hospital's catering department. This is an exciting opportunity for someone who is passionate about providing exceptional customer service and maintaining high...
-
Customer Service Assistant
6 months ago
Thornton, United Kingdom CJ Lang & Son Limited Full time**Customer Service Assistant - 15hrs** SPAR Thornton **About us** At SPAR/CJ Lang we pride ourselves on serving local communities for over a century. We are a long established family business and cultivating a sense of belonging is important to us. Our Customer Service Assistants work as a team; together we provide everything from tonight’s dinner to...
-
Starbucks Shift Supervisor
7 months ago
Heath, United Kingdom EG Group Full time**Role**:Starbucks Shift Supervisor **Location**:Heath, S44 5SF **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£11.15 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Shift Supervisor who can lead, inspire, and motivate a team to join our welcoming Starbucks Store! Our Team...
-
Customer Assistant/ Server
6 months ago
Thornton Heath, United Kingdom SNACK25 Full timeCustomer Assistant **Duties**: - Provide excellent customer service and ensure customer satisfaction - Assist customers in placing orders and answering their inquiries - Upsell additional products or services to customers - Prepare and serve food items according to established recipes and standards - Maintain cleanliness and organization of the kitchen and...
-
Starbucks Shift Supervisor
7 months ago
Heath, United Kingdom EG Group Full time**Role**: Starbucks Shift Supervisor **Location**: Heath, S44 5SF **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £11.15 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Shift Supervisor who can lead, inspire, and motivate a team to join our welcoming Starbucks Store! Our...
-
Site Supervisor
7 months ago
Haywards Heath, United Kingdom Nviro Limited Full timeSite Supervisor (Cleaning) Have you recently worked as a Site Supervisor in the cleaning industry or in a similar environment? Or are you ready to take the next step in your career and become a site supervisor? Are you self-motivated and organised, with excellent communication skills and the ability to build outstanding relationships with your team as well...
-
Door Supervisor
7 months ago
Stockton Heath, United Kingdom New concept security Full time_**NEW CONCEPT SECURITY **_are looking to hire experienced door supervisors to work on a cocktail bar_ - The shifts are every Friday and saturday_ - must be smart and presentable at all times_ - Duties to include_ - _checking Ids_ - _meeting and greeting customers_ - _dealing with any issues on site_ - _incident reporting_ - Must have a valid SIA door...
-
Bar Supervisor
7 months ago
Heath, United Kingdom Old Silhillians Association LTD Full timeWe are currently looking for a Bar Supervisor. The Shift Supervisor role is vital in the overall success of the business so we are looking for someone who is passionate about delivering a great service. WHAT WE LOOK FOR IN A BAR SUPERVISOR. - Taking PRIDE in maintaining highest standards of cleanliness and safety - Great team-player - Enjoys and wants to be...
-
Vehicular Service Professional
7 days ago
Thornton Heath, Greater London, United Kingdom RAC Motoring Services Full timeAre you a talented Vehicular Service Professional looking for a new challenge? Do you have a passion for delivering high-quality repairs and maintaining vehicles to the highest standards? If so, we want to hear from you!As a key member of our team at RAC Motoring Services, you will be responsible for conducting thorough inspections and repairs on vehicles,...
-
Site Supervisor
5 months ago
Haywards Heath, United Kingdom Nviro Full timeSite Supervisor (Cleaning) RH16 4DP, Haywards Heath Service - Surrey and Sussex Part time Permanent Site Supervisor (Cleaning) Have you recently worked as a Site Supervisor in the cleaning industry or in a similar environment? Or are you ready to take the next step in your career and become a site supervisor? Are you self-motivated and organised, with...
-
Retail Customer Assistant
7 months ago
Haywards Heath, United Kingdom Royal Voluntary Service Full timeRoyal Voluntary Service has an opportunity available for a **Retail Customer Assistant **to join our team at **Haywards Heath RVS Shop, Princess Royal Hospital, Haywards Heath.** You will join us on a part-time, permanent basis, and in return, you will receive a competitive salary of **£11.72 per hour.** **About the Retail Customer Assistant role**: Royal...
-
Lodge Support Services Coordinator
4 weeks ago
Thornton Heath, Greater London, United Kingdom Churchill Estates Management Ltd Full timeAbout the RoleAs a Relief Lodge Manager, you will play a vital role in ensuring the high standard of service that our company prides itself on. You will be responsible for covering absences of permanent Lodge Managers and providing support to our owners during their stay.Your duties will include administering the office, arranging contractors for...