Senior Administration Assistant

1 month ago


Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

The Administrator/Scheduler is an integral member of the Medical Day Unit team, under the supervision of the Sister of the MDU and the Matron for Day Care Services. The post holder will coordinate all administrative aspects of the Day Care Services including data collection, reception and clerical duties.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits and learning and development opportunities. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information on this role, please see the attached detailed Job Description and Person Specification.

Appointments, scheduling and capacity management

To deal with all new patient chemotherapy referrals from clinicians, ensuring that the first chemotherapy treatment is scheduled within Cancer Waiting Times targets.

To liaise directly with the patient regarding their treatment, providing information and reassurance and managing patient expectations around the chemotherapy experience

To liaise with the clinical teams and nursing staff to prioritise the scheduling of new referrals.

Clinic management

To plan all chemotherapy prescribing clinics, ensuing that the clinic profiles are adjusted in line with doctor availability.

To pre-prepare all clinics

To manage overbooking of chemotherapy prescribing clinic.

To proactively monitor chemotherapy prescribing to ensure that all chemotherapy prescriptions are pre-prescribed in line with hospital policy and liaise with individual clinicians to rectify any missing prescriptions

To arrange extra prescribing and treatment clinics to meet unusual levels of patient
demand, for example after bank holidays.

Service Delivery

To work closely with the Nurse Co-ordinator and Pharmacy team and to take proactive measures to ensure that patients’ chemotherapy is always available in time for their scheduled treatment.

To ensure that the chemotherapy nurses have access to the required patient information and reports e.g. daily patient lists for each treatment zone.

To ensure that the coding department receives the required patient information on a daily basis so that all chemotherapy income can be fully recouped.



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