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Night's Guest Service Assistant

4 months ago

Dunstable, United Kingdom RBH Management Full time

**Job Ref**:RBH13698

**Branch**:Holiday Inn Express Dunstable

**Location**:Holiday Inn Express Dunstable, Dunstable

**Salary/Benefits**:£23,873 plus a comprehensive benefit package including meals on shift and discounted hotel rates

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:23:00 - 07:30

**Hours per week**:40 Hours

**Posted date**:26/02/2024

**Closing date**:28/03/2024

**JOIN OUR FAMILY**

At RBH we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity in the workplace, health wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...

**A DAY IN THE LIFE OF A NIGHT'S GUEST SERVICES ASSISTANT AT HOLIDAY INN EXPRESS DUNSTABLE**
- What you'll be doing..._

Reporting to the Duty Manager, we are looking for someone who enjoys variation and has a flexible approach to their working environment. Interested in learning how each department within the hotel operates? We have got you covered at Holiday Inn Express Dunstable.

This three star Dunstable hotel is situated just 5 minutes drive south of Dunstable Town Centre in the picturesque Bedfordshire countryside, just outside Luton on the outskirts of London.

The hotel has been purpose built for comfort and value and offers a warm and welcoming service to all guests. With 120 stylish en suite bedrooms and four modern purpose built meeting rooms, the hotel is the perfect choice for leisure and business travellers. All public areas and conference rooms within the hotel are fully air-conditioned and have free WiFi access.

The hotel is close to Junction 9 on the M1 making it ideal for local business parks or guests with onward travel on the national motorway network. Located within the London commuter belt the hotel has excellent public transport links with direct trains from nearby Luton to London St Pancras every 10 minutes. The hotel is a short drive from London Luton International Airport, approximately 20 minutes drive from the hotel. Our park, stay and fly package takes the stress out of getting to the airport

You can expect to wear many capes throughout your working day including Guest Service Agent, Receptionist, Food Beverage Assistant and Housekeeping - no shift is the same

Our team are like a family, and we work together to deliver outstanding guest service to our guests by offering timely, efficient, knowledgeable, and truly remarkable service. We are an enthusiastic, authentic bunch of individuals who truly care about teamwork and great service

**WHAT WE NEED FROM YOU**
- We hire mostly on personality potential but here are a few of our requirements..._

To succeed in the role of Guest Service Assistant you will need the following qualities and skills.
- Outstanding communication skills
- Experience within a customer facing role is preferred. No experience? No big deal - we’ll train you up
- A can-do attitude
- Computer literate with a professional telephone voice

**WHAT WE OFFER**
- You will have access to a benefits package we believe truly works for our people and enhances our overall culture..._
- Discounted hotel room rates for you and your friends family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, click here to watch our employee benefits video.

**EQUAL OPPORTUNITIES**

**#LifeatRBH**

**#LifeatRBH**

This newly built three star Dunstable hotel is situated just 5 minutes drive south of Dunstable Town Centre in the picturesque Bedfordshire countryside, just outside Luton on the outskirts of London.

The hotel has been purpose built for comfort and value and offers a warm and welcoming service to all guests. With 120 stylish en suite bedrooms and four modern purpose built meeting rooms, the hotel is the perfect choice for leisure and business travellers. All public areas and conference rooms within the hotel are fully air-conditioned and have free WiFi access.

The hotel is close to Junction 9 on the M1 making it ideal for local business parks or guests with onward travel on the national motorway network. Located within the London commuter belt the hotel has excellent public transport links with direct trains from nearby Luton to London St Pancras every 10 minutes. The hotel is a short drive from London Luton International Airport, approximately 20 minutes drive from the hotel. Our park, stay and fly package takes the stress out of getting to the airport