Current jobs related to Customer Service Helpdesk Officer - Bolton - Senitor Recruitment

  • Helpdesk Administrator

    3 months ago

    Bolton, United Kingdom AESN Limited Full time

    Responsibilities: - Manage and oversee the helpdesk team, providing guidance and support - Ensure timely resolution of technical issues and customer inquiries - Develop and implement helpdesk policies and procedures - Monitor helpdesk performance metrics and identify areas for improvement - Collaborate with other IT teams to resolve complex technical...

  • Helpdesk Administrator

    3 months ago

    Bolton, United Kingdom Strength Point Limited Full time

    **Job Advertisement: Helpdesk Administrator** **Location**: Horwich, Bolton, BL6 **Salary**: £11.02 per hour, paid fortnightly **Type**: Temporary to Permanent **Start**: Immediate **About Us** We are a dynamic and growing company based in Horwich, Bolton, seeking an experienced and dedicated Helpdesk Administrator to join our team. This is an exciting...

  • Helpdesk Administrator

    3 months ago

    Bolton, United Kingdom Help Handz Child Contact Centre Full time

    Responsibilities: - Manage a team of helpdesk technicians and provide guidance and support - Oversee the day-to-day operations of the helpdesk, ensuring timely resolution of technical issues - Develop and implement helpdesk procedures and policies to improve efficiency and customer satisfaction - Serve as the escalation point for complex technical problems...

  • Helpdesk Team Leader

    3 months ago

    Bolton, United Kingdom D2R Full time

    We are working with a growing UK Wide Facilities Management organisation who are looking for a Helpdesk Team Leader. **Job Purpose** To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of...

  • Helpdesk Administrator

    3 months ago

    Bolton, United Kingdom OMNI Full time

    **Helpdesk Administrator** **Contract: Banking** **Location: Lancashire** **Hours of work: 37.5** **Contract Type: Permanent** In the capacity of Helpdesk Administrator, your role plays a crucial part in delivering comprehensive helpdesk solutions for our clients. This includes handling reactive maintenance, planned preventative maintenance, and...

  • Helpdesk Administrator

    4 months ago

    Bolton, United Kingdom Strength Point Limited Full time

    **Help Desk Administrator - Immediate Start** **Location**: Bolton, BL6 **Rate of Pay**: £12 per hour We are currently seeking an experienced Help Desk Administrator to join our team in Bolton, BL6. This is an exceptional opportunity for a dedicated professional with at least 4 years of experience in a similar role, who is looking to take on a challenging...

  • Customer Services Officer

    3 months ago

    Bolton, United Kingdom bolton council Full time

    We are looking for an enthusiastic and hard-working individual to join our Parking Services team as a Customer Services Officer. You will work within a busy office environment to complete the customer service functions within Parking Services, responding to customer queries, appeals and formal challenges in writing. The role also includes various other...

  • Customer Service Assistant

    3 months ago

    Bolton, United Kingdom Petrol Service Stations Full time

    We are on the look out for Customer Service Champions to join our team! The role of a Customer Service Assistant within a Petrol Station involves a range of tasks, including advising and Serving Customers, Till operation, Stock Replenishment /Rotation / Merchandising, Cash handling and carrying out Housekeeping activities according to set procedures. **Job...

  • Digital Customer Service

    4 months ago

    Bolton, United Kingdom North West Ambulance Service NHS Trust Full time

    The opportunity has arisen for a Digital Customer Support representative to work within the IT Department, supporting users from across the Trust. Excellent customer service and interpersonal skills are required. You will be part of the Digital Support Desk team, on the front line of the IT department answering phone calls from users and logged requests via...

  • Security Officer

    4 months ago

    Bolton, United Kingdom Cole Security Service Ltd Full time

    Response Security Officer - SIA and Driving Licence Required Job Summary: As a Response Officer at Cole Security Services Ltd, you will play a vital role in ensuring the delivery of high-quality care services to our clients outside of regular business hours. This position requires exceptional organisational skills, the ability to make critical decisions...

  • Customer Service

    4 months ago

    Bolton, United Kingdom Online Pharmacy Bolton Full time

    **Customer Service and Order Processing Specialist - Online Medical Service** **Location**:Bolton **Type**: Full-Time **About Us**: We are a leading online medical service provider, dedicated to offering confidential, convenient, and comprehensive healthcare services to our patients. Our team is expanding, and we're looking for a proactive and...

  • Customer Service Executive

    3 months ago

    Bolton, United Kingdom Capquest Full time

    **Hey! Stop scrolling for jobs and read about an opportunity that will be great for you!** What three words describe you? Customer-focused? Proactive? Enthusiastic? YES?! Are you ready to join a team that will meet your ambitions, where you can make new friends and help customers? Let’s make it a perfect match! We’re on the lookout for fantastic...

  • Customer Liaison Officer

    3 months ago

    Bolton, United Kingdom bolton council Full time

    We have an excellent opportunity at Bolton Council due to the strategic expansion of our Corporate Property team. The Customer Liaison Officer reports to the Head of Corporate Property Operations. You will be joining a high-performing group to coordinate a successful workflow within Corporate Property to fulfil customer requests. You will be a dedicated...

  • Customer Service Advisor

    3 months ago

    Bolton, United Kingdom Cosatto Ltd Full time

    About the Job Are you passionate about delivering fantastic customer service? Do you take pride in 'finishing what you started' and dotting your i's and crossing the t's?. We are looking for a person with experience of working within a customer service role who is comfortable with complaint handling. Ideally, have experience and be comfortable working...

  • Customer Service Representative

    3 days ago

    Bolton, Bolton, United Kingdom Premex Group Full time

    About the RoleWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at Premex Group. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProcess inbound and outbound calls to resolve customer queries and...

  • Customer Service Representative

    3 days ago

    Bolton, Bolton, United Kingdom Premex Group Full time

    About the RoleWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at Premex Group. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProcess inbound and outbound calls to resolve customer queries and...

  • Customer Service Advisor

    3 months ago

    Bolton, United Kingdom NORTH WEST CATERING ENGINEERS Full time

    **The Company** Nwce Foodservice equipment are one of the uk's leading food service equipment maintenance companies. With Engineers nationwide supporting the Catering and Bakery sectors. **The role** A Vacancy exists within our Bolton office for a customer support advisor - Supporting customers in our busy office from clients nationwide. The job role...

  • Customer Service Advisor

    4 months ago

    Bolton, United Kingdom NORTH WEST CATERING ENGINEERS Full time

    **The Company** Nwce Foodservice equipment are one of the uk's leading food service equipment maintenance companies. With Engineers nationwide supporting the Catering and Bakery sectors. **The role** A Vacancy exists within our Bolton office for a customer support advisor - Supporting customers in our busy office from clients nationwide. The job role...

  • Customer Service Executive

    3 months ago

    Bolton, United Kingdom Inxpress Full time

    At InXpress we are delighted to announce that due to rapid growth we are now recruiting for a Customer Service Executive. Our growing freight consultancy requires additional full time Customer Service Executive to work in its Bolton office **Who we are**: We are part of a global franchise operation with over 400 offices worldwide and, working with our major...

  • Customer Service Representative

    3 days ago

    Bolton, Bolton, United Kingdom The Sherwin-Williams Company Full time

    Customer Service SpecialistIn this role, you will provide exceptional customer service support to internal and external customers, resolving complex issues and building strong relationships.Key Responsibilities:Provide timely and accurate customer service, responding to inquiries and resolving issues in a professional manner.Collaborate with internal teams...

Customer Service Helpdesk Officer

4 months ago

Bolton, United Kingdom Senitor Recruitment Full time

We are looking for an enthusiastic and professional Customer Service Helpdesk Officer looking to take the next step in their career, to join a dedicated Support team of 5 others.

The company are in the manufacturing industry, working as a market leader in their field of electronic devices used in the advertising industry, and are currently Europe's largest manufacturer of products like theirs. By delivering digital intelligence to their impressive portfolio of clients, they have been growing massively over the past 15 years, across 12 countries.

They have just moved to new headquarters based in Bolton and have a tight-knit family feel, excellent progression and training opportunities and excellent benefits too.

**Summary of the Role**:
Provide 1stline support to customers across the UK and Europe - including telephone support, problem diagnosis and fault logging.
Escalate more complex issues to other teams, including IT, Software Development and Manufacturing.
Log data into the internal system.
Request maintenance visits and liaise with the Maintenance Engineers to resolve issues.
Bug reporting
Produce daily, weekly and monthly reports and update relevant documentation as required.

**Skills / Experience required**:
Any IT Support experience or knowledge would be beneficial but not essential
Previous experience in a customer service or customer facing role.
Good telephone manner
Excellent teamwork skills
Knowledge of using Spreadsheets and / or Databases (any SQL experience is highly desirable).

You would be working for an award winning, industry leading company who pride themselves on their staff and the revolutionary way they conduct their business. They believe in investing in employees and have a committed training programme and thrive in making sure they are always ahead of the competition, with great progression opportunity.

The position is based on-site in Bolton so you must be able to commute to the office.

The Helpdesk is open every day from 6am to 6pm each day and you would take part in a rotational shift pattern to ensure that there is always cover during this time. You would be working up to 5 shifts per week, including some Bank Holidays.

Members of the team are also asked to work one weekend in five weeks, this work can be carried out from home.