Head Bartender

The Avenue Cinema, a new fully licensed luxury cinema experience in the heart of Belfast, is seeking to recruit for the role of a Head Bartender.

**Key Responsibilities**:

- Lead day-to-day smooth running of the bar and customer service and to diligently complete all tasks as assigned by senior managers.
- Performance management of staff in line with company standards and provide on-going staff training.
- Leading the team with exceptional customer service in a fast-paced environment with great attention to detail.
- Adhere to all elements of licensing laws and health and safety within the workplace.
- To ensure that the bar and concession areas are set up & closed down daily, as per training and guidelines, this includes working alongside the bar team to collectively complete tasks.
- To provide guidance and assistance to any service staff where necessary, and to help other members of the bar team to improve and perfect their customer service skills.
- To liaise with management on the operations of the bar equipment, to help maintain quality control, consistency, and product development.
- Dealing one-to-one with customer enquiries or issues, assisting, and reporting up the line to duty managers wherever necessary.
- Delivering excellent customer service and maintain a high standard of customer management at all times, ensuring customer experience exceeds expectation.
- Ensure that opening and closing procedures are adhered to, in line with company policy, taking account of security and the health & safety of people and property.
- Manage the upkeep and cleanliness of all elements relating to the bar.
- Maximise all sales opportunities in the business, including quality product, service, entertainment, and promotions maximise sales at every opportunity.
- Rota-planning/adjustments. Taking the necessary daily action to reduce/increase hours, in line with sale.
- Keep up to date with current industry trends. Regularly create drinks/cocktail lists, products and events that are new and inspiring.
- To follow good practice for the correct use of all POS till and ordering systems, ensuring prompt payment, and closing off of orders and tables etc.
- To follow correct guidelines on uniform wear alongside high standards of personal grooming and hygiene.
- Conduct/assist HR duties when required, including investigations and disciplinaries.
- Any other tasks and/or duties as directed by senior management including holiday cover of other management positions within the bar.

**Essential Criteria**:

- 3+ years’ experience working in a busy bar environment.
- 1-2 years cocktail experience.
- 1-2 years in a similar role.
- 2 years management experience.
- Excellent knowledge of wine, beers, and spirits.
- Experienced in dealing with front of house systems for a contemporary POS system.
- Strong problem-solving skills, with the ability to think proactively to get ahead of potential problems or issues.
- Strong interpersonal and communication skills.
- Desire to work as part of a team to deliver industry leading standards.
- Ability to work in a fast-paced environment whilst maintaining a focus on customer service and standards.
- Fully flexible to work days, evenings, and weekend shifts.

**Job Types**: Full-time, Permanent

**Salary**: £11.72 per hour

Expected hours: No less than 38 per week

**Benefits**:

- Discounted or free food
- Employee discount

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Night shift
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Belfast: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 3 years (preferred)
- customer Service: 3 years (preferred)
- Bartending: 3 years (required)

Work Location: In person

Reference ID: Head Bartender