Clinical Site to Patient Support Specialist

5 months ago


Horsham, United Kingdom Thermo Fisher Scientific Full time

**Work Schedule**

Other

**Environmental Conditions**

Office

**Position Summary**:
**Job duties and responsibilities**:

- Accurately entering order requests into Global Project Management (GPM) System in a timely manner.
- Maintain a Clinical Site to Patient tracker to support metrics and billing.
- Send the required communications as per protocol requirements.
- Schedule and execute collection and delivery of clinical trial material with approved suppliers.
- Identifies discrepancies as they arise and independently solves routine problems/issues. Seeks advice/input on more complex problems and escalate items as required.
- Compliance with internal local and global standard operating procedures.
- Proactively track and trace orders to ensure on time delivery within FCS (Fisher Clinical Services) service level agreement with suppliers as assigned, including non-executable orders/exceptions
- Actively participate in team meetings, conference calls, and operational meetings as necessary
- Participate in cross-functional business process improvement activities as required.
- Perform other duties as required.

**Minimum Requirements/Qualifications**:
Professional experience within the transportation and customer service industry

**Experience**
- Logistics/Order entry/Customer service
- High attention to detail.
- Distribution track and trace
- Excellent customer service
- Proficient in Microsoft office (Word, Excel and Outlook)
- Flexible and adaptable
- Ability to prioritize workload and meet timescales.
- Able to analyze problems and define solutions.
- Able to work independently and to support others within the team.
- Effective communication skills both internally and externally.



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