Client Services Intern
2 months ago
S&P Dow Jones Indices (“S&P DJI”) is seeking a Client Services Intern to join the Global Client Experience team in London. The team strives to provide the highest level of support to S&P DJI’s clients with the ultimate goal of encouraging retention through the enhancement of the overall client experience. Global team members are currently based in Sydney, Tokyo, Beijing, Mumbai, London, New York, and Mexico City. Clients include, but are not limited to Investment Banks, Asset Managers, Insurance companies, ETF product providers, Pension Funds, Endowments and Foundations and Investment Management Consultants.
Work across a diverse set of cross-functional client teams including marketing, legal, operations, portfolio management, and product development to understand and address their unique needs.
Draws insights from client interactions and communicate them effectively to appropriate internal teams in order to enhance the overall client experience.
**Works closely with other internal stakeholders (e.g.**: Sales, Product Management, Operations) to ensure clients are supported in a holistic manner
Develops into a well-rounded generalist, speaking competently on S&P DJI products and services. Understand the client’s question and escalate inquiries appropriately to internal Subject Matter Experts in other departments as necessary in an independent manner.
Represents the client point of view when preparing and implementing modifications to data services; proactively assist in developing communications, FAQs, and project plans for various client transitions including platform updates, delivery enhancements and product decommissions.
**Troubleshoots client access to proprietary (e.g.**: SFTP, SPICE) and non-proprietary (e.g.: Bloomberg, FactSet) data distribution platforms.
Prioritizes inquiries, multi-tasks and thrives in a team environment.
**Qualifications**:
**An independent self-starter**: ability to work individually and within a team.
Strong writing skills; must be able to communicate complex concepts in writing.
Demonstrable experience using excel skills
Experience using Salesforce CRM considered an advantage
Proficiency in creating documentation including training materials and FAQs for clients
Comfortable presenting and training clients in both a one-on-one and group settings.
Experience coordinating and leading meetings; documenting action items and following through to completion.
Ability to multi-task under tight deadlines.
Detail oriented and organized with good time management skills
Experience in Financial Services, preferably in a client-facing support role.
------------------------------------------------------
- Equal Opportunity Employer
------------------------------------------------------- 203 - Entry Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)
**Job ID**: 287158
**Posted On**: 2023-05-17
**Location**: London, United Kingdom
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