Complaint and Claims Handler

6 months ago

Leatherhead, United Kingdom The AA Full time

**This is the job**:
**Job Title**: Complaint and Claims Handler

**Location**: Leatherhead (Office based position)

**Salary**: £22,000 - £23,243

**Contract**: Full time - Permanent

**Hours**: Monday-Friday, 9am-5pm

**This is the job**

We are excited to be able to offer the opportunity to join us as a Complaint and Claims Handler, working in a brand-new dedicated manufacturer area.

You will be forming part of our Complaints Support Team to help provide our major partner with a UK Customer-First Solutions Centre and because of this are looking for dedicated individuals who are ready to embrace change.

With a strong focus on providing a first-class service to customers for one of our dedicated manufacturer clients, you’ll be resolving claims and complaints whilst being someone our customers can really rely upon when they need us most.

This is an exciting role with only 5 positions available and is great opportunity for you to be part of something new and learn new skills.

**What will I be doing?**:

- Proactively maintaining knowledge of products and services and learning new information to solve our customers complaints and queries.
- Pushing for better by using resources, tools and systems available, to offer the best customer service and ensuring that the system is kept up to date and accurate as part of each and every interaction.
- Striving to ensure that each and every customer receives a top-class customer service that is expected from our iconic brand

**We’re looking for someone who is**:

- **A skilled individual**:you’ll need to be proficient in end-to-end, complex complaint handling.
- **A problem solver**:you’ll need to be able to actively resolve complaints and claims within our dedicated timescales efficiently with the ability to effectively communicate information and reasonings
- **A team player**: you will be working with multiple teams to aid you in resolution of claims and complaints.
- **A self-starter**:you’ll be proactive taking pride and ownership in what you do, while confidently prioritising your workload
- **A comrade**: You will work effectively within a team and be viewed as someone your colleagues can rely upon

**Additional Information**:
**Here’s what we offer you**

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

- Free AA breakdown membership from day one, 50% discount for family and friends in the first year plus discounts on other AA products
- 25 days annual leave plus bank holidays + the option to buy additional annual leave
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
- Pension scheme available up to 7% contribution
- Exclusive EV discount scheme
- Diverse learning and development opportunities to support you to progress in your career

At the AA, our people are the key to our success and always pushing for better, ensuring we provide our members with outstanding service. We’re passionate about creating a positive, empowering and collaborative culture, making the AA the best place to start or continue your career

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