Customer Advisor
4 weeks ago
Customer Advisor - £12 phr + great benefits package Inside IR35- Worthing - 6 months
Our Utilities client is looking for Customer Advisor who will be responsible for providing proactive customer contact and offer updates on response times for work completion. They will be accountable for delivering the highest quality of service to customersand strive for first contact resolution where possible, whilst actively obtaining customer feedback. The post holder will liaise directly with third party suppliers on completed works and will work to resolve customer queries with internal stakeholders andreduce the number of escalated complaints.
Your Responsibilities:
- Taking daily report from third party contractors on completed work orders
- Liaising with thrid party contractors to understand detail of work completed
- Proactive customers contact to complete CTL call and updating CSMS with work completion and customer feedback
- Escalating where necessary for incomplete or unsatisfactory work
- Gather customer service feedback
You will have:
- Logical and methodical approach
- Inquisitive nature
- Self starter
- Can do attitude
- Effective communicator
- Comfortable with conflict & willing to challenge
- Ability to think fast
If this sounds interesting, do send me your CV to start a conversation around this or to apply.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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