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Emea Technology Operations Specialist
2 months ago
**The Role**
We are currently looking for a EMEA Technology Operations Specialist to work on a Permanent basis working remotely. To act as a first point of contact for the Managed Services teams for all technology queries, issues, or potential enhancements. You will be required to assess and triage incoming queries (using a ticketing system) and provide resolutions where appropriate or ensure escalation to the correct team which can be internal or an external third-party supplier.
**Key Responsibilities**
- Monitoring ticketing tool to ensure all new incidents are responded to, triaged, and actioned within SLA
- Work closely with third-party providers to resolve issues
- Work closely with internal departments to solve tech related issues
- Monitor system integrations
- Recommend and implement system changes to improve efficiency and reduce errors
- Identify ticket trends, and suggest proactive steps to reduce ticket volumes
- Educate users on the correct way to perform workflows when user error is the cause of system problems
- System testing to identify any negative impacts of changes
- Strong problem solving and analytical skills
- Excellent verbal and written communication skills - you will be required to explain complex technical issues to non-technical users
- Knowledge of Fieldglass
- Comfortable with manipulating large data sets (including VLOOKUPS)
- Competent in the use of core MS office products
**What Can We Offer You?
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