Complaints Handler

**Title: **Complaints Handler
**Department**: Customer Service
**Reporting into**: Complaints Team Leader
**Location: **Remote / Chandlers Ford
**Grade**:4
**Bonus: **Utilita Bonus Scheme

At Utilita we believe in enabling you to be the best that you can be, by offering internal opportunities and supporting a uniquely inclusive and diverse workplace which showcases the extraordinary in all of us.

Our determination to succeed is achieved by us working together with a common goal, to service our customers in the best possible way and to continue to challenge the status quo.

**What part can you play in making a difference?**

Day to day, you will;
- liaise with internal departments regarding customer accounts;
- recognise and identify opportunities to improve processes and our customer journey;
- deliver exceptional customer service in a challenging environment, with a positive and pro-active approach;
- research root cause of complaints and use information to ensure consistency in processes and procedures;

**What do we need from you?**

You will have;
- excellent communication skills both written and verbal;
- a passion for delivering exceptional customer service;
- an inquisitive mindset, with excellent questioning skills, to help you understand the issue;
- excellent time management skills, able to work well under pressure and prioritise your own workload.

**Salary**: £25,105.00 per year

**Benefits**:

- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- customer service: 1 year (preferred)

Ability to Commute:

- Eastleigh (required)

Work Location: Hybrid remote in Eastleigh