Seasonal Visitor Services Advisor

2 months ago

Kirkwall, United Kingdom Visit Scotland Full time

**Seasonal Visitor Services Advisor** **-* **(**2300001G**)**
**Description**

We are currently looking for a number of people to join our Kirkwall iCentre Team for the 2023 season. All positions run for periods between April to the end of October.
All positions are at a pro rata salary of £20,570, although this is likely to increase from April following our annual pay review.

5 Days/35 Hours per week (Salaried)
4 Days/28 Hours per week (Salaried)
3 Days/21 Hours per week (Salaried)
2 Days/14 Hours per week (Salaried)
Questions:
Would you consider any other terms if this was not available?
The role typically involves significant weekend working - does this present any problems to you?
Do you have any regular commitments which would affect what days you were available to work?
WHAT DOES THE TEAM DO?
The Information Department is pivotal to delivering inspiration and information to global visitors through a number of channels to drive tourism growth. Our knowledgeable and passionate teams work hard
to provide tailored expert advice, connecting our visitors with businesses and activities to create a truly memorable experience. Our Advisors also play a key role encouraging our visitors to enjoy Scotland Responsibly.
Our iCentre Network supports tourism businesses both Regionally and Nationally, providing them with a platform to connect with visitors. The iCentres also provide a wide range of products, goods and services to meet the needs of our visitors and support local communities. Through initiatives such as Shop Local we are able to showcase local craftspeople and producers as well as their products. Working in an iCentre offers the chance to pass on information about things to see and do, to encourage everyone to get out more and see what the local area and Scotland has to offer.
WHAT ARE YOU RESPONSIBLE FOR?
The Seasonal Visitor Services Advisor will act as the public face for Scottish Tourism and a key point of contact for visitors to the area playing a lead role in connecting visitors with tours, attractions, products and a link to local businesses and communities helping to enhance the visitors’ experience.
You will support the Assistant iCentre Manager with the operations of the iCentre, working as part of a cluster of Regional Centres under the direction of an Area Manager. Delivering a high standard of quality service in line with VisitScotlands standards and adhering to all VisitScotlands policies and procedures. iCentres are typically staffed by 2 or more staff during opening hours however in certain locations or circumstances there may be a requirement for lone working.
BACKGROUND TO THE ROLE
The Information Department forms part of the Industry and Destination Development Directorate. The Directorate is responsible for developing and maintaining direct relations with a wide range of partners to ensure tourism is seen as an important and valuable industry for Scotland.
Our iCentre network works closely with industry and stakeholders ensuring that our visitors have the opportunity to experience more, stay longer and return more frequently. This benefits Scotland by growing its tourism industry and earning a renowned presence in the global marketplace.
Seasonal Visitor Services Advisors will act as the on the ground champions delivering a full range of services both face to face and digitally. Our iCentres are key in adding value to the visitor experience delivering a relevant and quality range of services to meet and exceed customer expectations
WHAT IS THE JOB?
1. Delivering a world class level of customer service to all customers, both external & internal, to encourage positive feedback & advocacy for VisitScotland. Sharing tailored and inspiring information in every interaction - be that face to face or through other mediums.
2. Promote Scotland as a holiday/day trip destination to locals and visitors alike, encouraging them to do more in the area during their visit by informing them of a wide range of things to see and do.
3. Skillfully use various digital platforms and devices to help visitors with the information that they require and to signpost them to services and products in line with their needs.
4. Promote responsible tourism to visitors to ensure that Scotland is highly regarded as a holiday destination whilst also ensuring that all seasonal VS campaign activity is highlighted in interactions.
5. Ensure that the internal and external presentation of the iCentre is of the highest standard in accordance with corporate brand values, health and safety requirements, disability access and security policies to ensure a welcoming customer environment with a great first impression.
6. Ensure that retail stock is effectively merchandised in line with brand guidelines whlst accurately monitoring stock levels and replenishing where necessary and ensuring all retail stock is secure within the iCentre.
7. Responsible for the operation of the EPOS system to facilitate tickets and retail - ensuri

  • Seasonal Host

    1 week ago

    Kirkwall, United Kingdom Pernod Ricard Full time

    Brand Home Seasonal Host Your Manager: Brand Home Management Team Team: Marketing - Brand Homes Location: Kirkwall (Orkney). Be part of something big We are Pernod Ricard, a leading company in the global wines and spirits industry with over 19,000 employees globally. We own 16 of the world’s top 100 Spirits Brands and hold one of the most prestigious...

  • Health Visitor

    2 weeks ago

    Kirkwall, United Kingdom NHS Scotland Full time

    **Health Visitor** **Band 7 £47,748 - £55,293 including Distant Islands Allowance pro rata per annum** **The Balfour** **37 hours per week** **Permanent** We are looking for a proactive, enthusiastic, and motivated individuals to join our small team of Health Visitors. The role will predominantly be based on the Orkney Mainland, with further...

  • Customer Service Sales Advisor

    7 days ago

    Kirkwall, United Kingdom Jewson Full time

    **Customer Service and Sales Advisor** - **Jewson Builders Merchant - Kirkwall** This role is working with Jewson part of the STARK Group. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities of tomorrow. Our...

  • Summer Sales Advisor

    1 week ago

    Kirkwall, United Kingdom Begg Shoes Full time

    ***Variable hours available based on seasonal requirements***We work with a unique selection of products from industry-leading brands in a truly omni-channel modern retail business, embracing the very best of In Store and Online shopping. This role encompasses so much more than a regular High Street Sales Advisor and it is for this reason we refer to this...

  • Summer Sales Advisor

    1 week ago

    Kirkwall, United Kingdom Begg Shoes Full time

    ***Variable hours available based on seasonal requirements***We work with a unique selection of products from industry-leading brands in a truly omni-channel modern retail business, embracing the very best of In Store and Online shopping. This role encompasses so much more than a regular High Street Sales Advisor and it is for this reason we refer to this...

  • Customer Service Advisor

    2 months ago

    Kirkwall, United Kingdom CBRE Full time

    This role is offered at Part Time Hours of 20.75 a week. Monday to Sunday on a rostered basis that cover the Terminal opening hours of 06:30 to 20:15. - ___________________ The position of the Customer Services Advisor incorporates Facilities Management services and Customer Services in an active role where daily inspections, procedures and duties are...

  • Security Officer

    6 days ago

    Kirkwall, United Kingdom BARDWOOD SUPPORT SERVICES LIMITED Full time

    As a Security officer, you will be responsible for protecting both staff and visitors on the premises, as well as providing a helpful and friendly approach to all situations. You will need to be vigilant in your duties, whilst ensuring any security relatedconcerns are deescalated in a controlled and safe manor. Every day is different, and so you will be...

  • Security Officer

    3 days ago

    Kirkwall, United Kingdom BARDWOOD SUPPORT SERVICES LIMITED Full time

    As a Security officer, you will be responsible for protecting both staff and visitors on the premises, as well as providing a helpful and friendly approach to all situations. You will need to be vigilant in your duties, whilst ensuring any security relatedconcerns are deescalated in a controlled and safe manor. Every day is different, and so you will be...

  • Tesco Colleague

    2 weeks ago

    Kirkwall, United Kingdom Tesco Full time

    About the role It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you. The table shows the periods of time in the week we’d like you to be available to work - the availability...

  • Security Officer

    3 days ago

    Kirkwall, United Kingdom BARDWOOD SUPPORT SERVICES LIMITED Full time

    As an Area Security officer, you will be responsible for protecting both staff and visitors on the premises, as well as providing a helpful and friendly approach to all situations. You will need to be vigilant in your duties, whilst ensuring any securityrelated concerns are deescalated in a controlled and safe manor. Every day is different, and so you will...

  • Cruise Season Security Officer

    2 weeks ago

    Kirkwall, United Kingdom Profile Security Full time

    Profile Security Services Ltd. have an exciting opportunity for professional security officers based in Kirkwall and Stromness. If you already have extensive security experience, excellent customer service skills and wish to work as part of a professional security team, then we would be very interested to hear from you. Applicants must have a valid SIA...

  • Marketing Coordinator

    7 days ago

    Kirkwall, United Kingdom Edrington Full time

    **Requisition Id**:2617**Location**:Kirkwall, Scotland, GB, KW15 1SUOur Craft Our vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our leading brand, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed with...

  • Office Administrator

    2 weeks ago

    Kirkwall, United Kingdom MacGregor Industrial Supplies Ltd Full time

    **Key Responsibilities** - Answer the telephone, transfer calls and take messages to ensure a prompt response to queries and requests. - Deal with routine enquiries from customers, staff and visitors. - Responsibility for reconciling cash receipts e.g., reconcile till floats. - Process purchase orders, sales orders, and invoices. - General admin duties to...

  • Administrator - Maternity Cover Full or Part Time

    1 month ago

    Kirkwall, United Kingdom MacGregor Industrial Supplies Ltd Full time

    **Key Responsibilities** - Answer the telephone, transfer calls and take messages to ensure a prompt response to queries and requests. - Deal with routine enquiries from customers, staff and visitors. - Serving customers within the department. - Responsibility for reconciling cash receipts e.g., reconcile till floats. - Process purchase orders, sales orders,...

  • Summer Sales Assistant

    2 weeks ago

    Kirkwall, United Kingdom Begg Shoes Full time

    **Sales Assistant - Summer Season** Are you a student looking for an exciting summer opportunity? Join our family-run retail business in Kirkwall and become a trusted footwear expert for our loyal and growing customer base - both in-store and online. Begg Shoes is proud to be a Real Living Wage Accredited employer, offering a starting wage rate of £12 per...

  • Internal Sales Person

    2 weeks ago

    Kirkwall, United Kingdom Meridian Business Support Full time

    Join one of the UK’s leading distributors of electrical products and solution providers with 250+ branches nationally with a core value to develop talent & internal progression.We are looking for an Internal Sales Person to join our Orkney branch (KW15):Contracted to 40 hours per weekMonday to Friday - 08:00 - 17:00No bank holiday working required33 days...

  • Internal Sales Person

    3 weeks ago

    Kirkwall, United Kingdom Meridian Business Support Full time

    Join one of the UK’s leading distributors of electrical products and solution providers with 250+ branches nationally with a core value to develop talent & internal progression.   We are looking for an Internal Sales Person to join our Orkney branch (KW15): Contracted to 40 hours per week Monday to Friday - 08:00 - 17:00 No bank holiday...

  • Internal Sales Person

    1 week ago

    Kirkwall, United Kingdom Meridian Business Support Full time

    Join one of the UK’s leading distributors of electrical products and solution providers with 250+ branches nationally with a core value to develop talent & internal progression.   We are looking for an Internal Sales Person to join our Orkney branch (KW15): Contracted to 40 hours per week Monday to Friday - 08:00 - 17:00 No bank holiday...

  • Internal Sales Person

    7 days ago

    Kirkwall, United Kingdom Meridian Business Support Limited Full time

    Join one of the UKs leading distributors of electrical products and solution providers with 250+ branches nationally with a core value to develop talent & internal progression .We are looking for an Internal Sales Person to join our Orkney branch(KW15) :Contracted to 40 hours per weekMonday to Friday - 08:00 - 17:00No bank holiday working required33 days...

  • Internal Sales Person

    1 week ago

    Kirkwall, United Kingdom Meridian Business Support Full time

    Join one of the UK’s leading distributors of electrical products and solution providers with 250+ branches nationally with a core value to develop talent & internal progression. We are looking for an Internal Sales Person to join our Orkney branch (KW15):Contracted to 40 hours per weekMonday to Friday - 08:00 - 17:00No bank holiday...