Customer Service Planner/scheduler

This is a fantastic opportunity to join a long established business who offer genuine career progression opportunities as they continue to grow.

Due to internal progression, they are looking for an experienced Customer Service Advisor/Administrator/Scheduler to join their Service team.

The role will involve the day-to-day management of their local engineers and organising appointments with their customers.

**Main Duties**
- Daily management of assigned engineers' diaries and workload.
- Contacting customers to schedule in engineer appointments for corrective and extra works.
- Ensuring that routine maintenance visits are scheduled within required time frames.
- Liaise with the service administrator to ensure that your engineers have all required equipment in order to be able to complete scheduled works.
- Answering inbound telephone calls from customers and engineers and dealing with general queries from both.
- Keeping customers informed of any changes to their planned visits.
- General administrative and office duties.

**Personal Specification**
- Experience in Microsoft Office packages (Excel, Outlook etc) and strong IT skills.
- Excellent communication skills and a confident, professional telephone manner.
- Proven administrative experience in a fast-paced office environment.
- High-level attention to detail and strong organisation skills.
- The ability to self-manage and prioritise your daily workload.

They are an amazing company who offer professional development and regular staff events to socialise with the team.