Dental Receptionist

Do you have excellent customer service skills?

Are you able to work under pressure, multitask and deal with queries in an efficient and professional manner?

If you answered yes, we’ve got the perfect role for you

We are looking for a dental receptionist to be based at our clinic in Gravesend Community Hospital. You will be greeting people on a daily basis; whether it be face-to-face or over the phone. The post involves using our IT system to make appointments, generate letters, check patient details, take payments and answer patients queries.

There may also be a need to work at other clinics on an adhoc basis.

The position is for 15 hours a week over two days. You are not required to work weekends.

To ensure the smooth running of the Community dental service (CDS) clinic providing full reception support to the department.

The post holder will be required to provide administrative support for the dental service using dental software (training will be provided).

Maintaining concentration in a busy office/reception environment

Be able to multitask, dealing with a variety of queries.

Remain patient focused to ensure quality of service delivery. We pride ourselves in demonstrating our service values to the patients we see.

When required to assist patients with mobility difficulties within the dental reception

So what else?

This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you’ll even have the opportunity to become an MCH shareholder.

We encourage staff to get involved in exploring new ways of working and service development.

We’ll provide well established, in-service training, one to one supervision, and appraisals with regular support.

You’ll be able to develop your skills in a friendly and supportive team.

Would you like to work flexibly? In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

The small print

Informal visits can be arranged on request.

We will offer you the choice of two pension schemes; the NHS Pension scheme and the scottish widows group pension scheme.

MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family and their patients.

Communication and relationship skills

Working closely with the duty dentist and dental nurse ensuring all necessary paper work is ready for them to be able to carry out their duties

Ability to put patients at ease, dealing with patients from diverse backgrounds with varying degrees of need, this may include communicating with carers and support workers as and when required

Contacting interpreter’s service to book as and when required

Dealing with phone calls from patients, parents, carers, General Dental practices and other medical professionals

Regular contact via the phone with Dental HQ, providing information as and when requested

Communicating with other CDS Receptionists regarding transfer of patient notes and sharing of information

Attend team meetings when necessary to discuss existing procedures and future plans for the Service

Occasional note taking at team meetings

Knowledge, training and experience

Good customer care skills

Professional telephone manner

Good standard of education

Computer skills - Microsoft Office

Maintain relevant statutory and Mandatory Training

Flexibility to work in other dental clinics when required to ensure smooth running of service

Work as part of a team, demonstrating flexibility in a changing environment.

Ability to work independently using own initiative

Analytical and judgement skills

**The post holder should**:
Managing cash transactions taken when patients who are not exempt from NHS charges, including necessary banking processes.

Ability to follow archiving procedures for archiving of patient records

To be responsible for dealing with petty cash requests

All of the above to be carried out in accordance with MCH policies and procedures.

Planning and organisational skills

**The post holder should**:
Produce daily lists from R4 appointment book for clinics and inpatient sessions

To contact patients that are on the clinics recall list to book appointments, confirming in writing when required and other general correspondence

To liaise with other professional staff, e.g. Doctors, GDP’s, Dental Nurses and other healthcare professionals

Maintain accurate and efficient appointment systems, waiting lists and recall systems for all clinical staff, ensuring clinic sessions are used effectively

Prepare cash for banking including all necessary paper work ensuring ready for collection

Assist in the management of Dental Claims

Be responsible for the filing of patient records and x rays

Proactively assist in