Call Center Executive

2 weeks ago

London, United Kingdom FTFT UK Limited Full time

Title: Call Center Executive (Urdu and Pashto Speaking) at FTFT Finance UK

FTFT Finance UK is one of the leading financial service providers in the United Kingdom, serving clients with superior and innovative financial solutions. We are currently looking for a dedicated and enthusiastic Call Center Executive who is fluent in Urdu and Pashto to join our diverse team.

Key Responsibilities:

- Providing first-class customer service by handling inbound and outbound calls efficiently.
- Identifying and understanding customers' needs to achieve satisfaction.
- Providing product and service information to customers, helping them make informed financial decisions.
- Resolving customer complaints or referring them to relevant teams.
- Recording all interactions with customers in our database accurately.

Qualifications & Skills Required:

- Fluency in Urdu and Pashto is a must, along with excellent English communication skills.
- A minimum of 1-year experience in a customer service or call center environment.
- Excellent interpersonal skills with the ability to work well in a team.
- Strong problem-solving skills, with the ability to handle customer issues effectively and efficiently.
- Knowledge of financial services or a keen interest in the financial industry is advantageous.
- Ability to multitask, prioritise, and manage time effectively.

Why FTFT Finance UK?
- Competitive salary package and benefits.
- Opportunities for professional growth and development.
- A diverse and inclusive work environment.
- The opportunity to be part of a dynamic and innovative team.

If you are passionate about providing excellent customer service and want to grow your career in a supportive and innovative environment, we encourage you to apply.

FTFT Finance UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please note: Only applicants who are shortlisted will be contacted.

End Date: Applications will be accepted until 30th June 2023.

FTFT Finance UK: Connecting People, Building Trust, Delivering Excellence. We look forward to welcoming you to our team

**Job Types**: Part-time, Permanent
Part-time hours: 13.5 per week

**Salary**: From £12.00 per hour

**Benefits**:

- Casual dress
- Company pension
- Sick pay
- UK visa sponsorship

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Application deadline: 30/06/2023

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