Payments and Verification Agent

5 months ago

Newcastle upon Tyne, United Kingdom LeoVegas UK Full time

ABOUT THE ROLE
You will be joining a new, dynamic team in the UK. Working together towards the same goals, ensuring the companies and customers needs are met in a timely and positive manner.
We are a big organisation and you will help in the running of this, by being responsible for payouts, verification of customers and supporting other departments such as AML & Fraud. By working between departments you will be given first hand exposure to different tasks.
You can expect to be involved with other adhoc tasks that may arise during the day such as in depth analysis of certain accounts where we require gaming history checks, the review of documents and account activity as well.
We want to be there for our customers, so this role is 365 days a year with varying shift patterns covering day and night shifts. Details to be discussed during the interview. YOU WILL BE RESPONSIBLE FOR: Managing customer withdrawals in a timely manner; Analyse and verify KYC documentation in accordance to internal policies and procedures; Handle and solve issues in relation to missing or failed transactions; Liaise with internal departments on a daily basis, ensuring that any escalations made are optimally handled so as to ensure the best service to our customers; Liaise with Payment Service Providers to ensure the smooth resolution of payment related queries; Identify any fraudulent activity in relation to document authenticity or customer transactions; Ensure that any suspicious cases of Money Laundering are escalated to the AML team; Be responsible for processing, debiting and crediting of funds according to internal processes; Monitor PSP balances and request balance top-ups, whenever necessary; Monitor customer account activity, to identify & mitigate potential fraudulent activity; Perform checks on customers and request the relevant KYC documents in compliance with regulatory governing bodies; OUR SUCCESSFUL CANDIDATE WILL HAVE:. Ability to work closely with other departments internally across different geographical locations; Willingness to learn, possess a can-do attitude and be a part of a dynamic fast-growing company; Ability to multitask and successfully operate in a fast paced, team environment; Must adapt well to change and successfully adjust priorities as needed; Excellent organizational and communication skills; Meticulous, takes initiative and possesses good analytical skills; Ability to meet deadlines on a day-to-day basis and have good time management; Ability to work well with others and be a team-player; Good knowledge of Microsoft Office. WHO ARE WE? At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1400 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 11 offices world-wide. BENEFITS
A culture and working environment that will allow you reach your full potential;
Hybrid working policy plus the opportunity to ‘Work From any eligible country” for 4 weeks in each year;
28 days holiday a year, plus (8) public and bank holidays in England;
Matched pension contributions up to 6% employee, 6% employer;
BUPA private healthcare insurance with pre-existing medical conditions included and a cash-back plan towards the cost of routine dental and other treatments;
An unrivalled Family Leave Policy;
An unrivalled office environment with free parking and an abundance of drinks and snacks including breakfast each Monday and lunch each Friday (we’re feeders, sorry diets);
Regular team and office socials during the day and after work;
Employee referral programme - earn between £750 - £1500 when you refer a friend to come and work for us

**There’s more Upon successful completion of your probation**:
£250 a year Health and Wellbeing allowance
Cycle to work scheme JOIN US In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen If you think you would be a good fit for the Leo pride - give us a roar

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