Ict Apprentice

**Vacancy Overview**:
Under the supervision and guidance of the ICT Infrastructure Manager, you will be require to assist with the provision of high quality support and contribute effectively to the function of the ICT Team across the Trust.

**Working Week**:
Monday to Friday 8am - 4pm

**Detailed Job Description**:

- Ensure the smooth running of ICT systems to facilitate Teaching, Learning, Administration and Leadership.
- To allow the effective use of ICT by Teaching Staff, Admin Staff, Leadership and Students and to improve both their understanding of ICT and their experience of its use.
- To provide remote and face to face technical support in line with the academy’s ICT support service definition.
- Ensure effective liaison and communication with all colleagues as appropriate to ensure the needs of students and the Trust Academies are met.
- Ensure information processed is treated with the strictest confidentiality and discretion. Travel between Trust Academies to provide IT support.
Desktop, Tablet & Application Support
- Connect, set up and check PCs and peripherals for normal operation.
- Maintain student one-to-one tablet device (iPads).
- Setup and configure devices in line with trust standard operating procedure.
- Roll out apps via the MDM.
Server & Network Support
- Set up hardware and perform basic checking of networked PCs, including diagnosis of IT Hardware and Software.
- Perform routine maintenance tasks for user accounts; run basic network monitoring reports and utilities.
- Perform pro-active daily system checks
Continuity, Maintenance and Security
- Carry out basic safety checks to make sure ICT resources are safe for use.
- Follow relevant security procedures and raise awareness among staff, pupils and other users.
- Ensure that all devices are encrypted.
- Willingness to learn the fundamentals of developmental change plans and disaster recovery plans

**Skills Required**:

- Basic experience & knowledge of ICT and technical issues
- A genuine interest in ICT
- Evidence of being a good communicator
- Enthusiastic approach to Customer Service
- Strongly task-driven/multi-tasking
- Good oral and written communication skills
- Self-motivated
- Sound problem analysis and problem-solving skills
- Team player prepared to work to achieve results
- Enthusiastic approach to customer service

**Personal Qualities**:

- Willing to travel
- Ability to accept constructive criticism and be self-critical through reflection.
- Proactive and self-motivated
- Professional conduct and appearance.
- Commitment to safeguarding and promoting the welfare of children and young people
- Willingness to undergo appropriate checks, including enhanced DBS checks

**Other Information**:
Driving licence and vehicle required due to nature of role travelling to multiple sites